Lead IT Business Analyst, Quality & Sustainability

Summary

Join our team as a Lead Business Analyst for Quality and Sustainability, driving system and process alignment across geographies, managing project managers, business analysts, and technical resources to deliver capabilities aligned with our business strategy and goals.

Requirements

• Bachelor’s Degree in computer science, information systems or a related field
• 8+ years related experience in Technology/Operations serving end customers
• Training or equivalent combination of education and experience
• Strong analytical and critical thinking mindset
• Able to manage a team of employees, contractors, and consultants to drive outcomes
• Comfortable presenting to business stakeholders on a regular basis
• Comfortable working in a matrixed organization to drive outcomes
• Ability to work remotely but should be open to travel as needed (up to 25%)
• Expert program management skills including the ability to effectively integrate and manage competing resources
• Expert relationship management/networking skills
• Expert verbal and written communication skills
• Demonstrated expertise with negotiating conflicts, contracts
• Expert leadership skills; prior management experience in fast paced technology implementations
• Must have working knowledge in 2 or more of the following domains: Quality Management, Laboratory Management, Regulatory Compliance, Sustainability, end user/customer support
• Experience with compliance documentation management and support
• Experience with legacy as well as modern systems
• Analytical and reporting skills such as creating dashboards and establishing KPIs. Experience with PowerBI, Cognos, Tableau, and Google Data Lake/AWS is preferred
• Expert understanding of various modern technology platforms that support quality management and sustainability reporting
• Knowledge and experience with deploying operating systems, applications, patch management and desired configurations
• Implementation experience in the following will be advantageous: Veeva QualityOne or RegulatoryOne, legacy systems, application rationalization/modernization
• Demonstrated a growth mindset by staying curious and continuously learning, embracing challenges, and improving themselves

Responsibilities

• Drive Quality and Sustainability System & Process Alignment
• Ensure proper processes and document requirements are being followed across the Quality organization and across entire supply chain, for sustainability
• Engages in rigorous root cause analysis, problem solving and solution implementations
• Ensure system processes work in a manner that adheres to customer requirements
• Maintain and update systems and data – combination of legacy systems and Veeva QualityOne and RegulatoryOne platforms
• Identify, vet, review with leadership, and implement process and technology improvements
• Support Global teams as primary Point of Contact
• Identify and address all IT issues as primary point of contact and optimize infrastructure, hardware, software and processes, in close partnership with the GSC business team and driving IT dependencies
• Primary conduit business leadership and personnel in technology modernization initiatives across all phases of the project lifecycle (analysis, design, build, test, deploy)
• Responsible for working with the business team to gather detailed requirements and processes
• Applying leading practices to requirements and processes and facilitating the development of to-be processes to be deployed on the modernized Veeva platform which effectively support Mattel’s operations