Clari is hiring a
Lead Customer Success Manager
closedClari
π΅ ~$65k-$97k
πRemote - United States
Summary
The job description is for a Lead Customer Success Manager at Clari, a revenue operations platform company. The role involves advising customers on best practices, managing customer success, building strategic partnerships, and driving adoption of the Clari platform. The position requires 7+ years of experience in B2B SaaS Customer Success roles with experience in Salesforce and Revenue Operations preferred.
Requirements
- 7+ years experience in B2B SaaS Customer Success roles
- Experience & knowledge with Salesforce required
Responsibilities
- Advise customers on best practices for transforming their revenue operations by leveraging the Clari platform while staying up to date on industry trends
- Proactively manage the success of Clari customers in your portfolio to deliver consistent value throughout the customer lifecycle
- Understand the top revenue-related initiatives and associated KPIs for the customers in your portfolio and form a strong point of view on how Clari can help them achieve those goals
- Build strong relationships across all levels of our customer's businesses - from individual Clari Admins up to VPs and CROs
- Develop deep product expertise and understand how Clari fits into the broader eco system of tools, data and systems
- Review and analyze usage data, health indicators, renewal dates, and growth opportunities in partnership with the Account Management teams
- Coordinate and deliver tailored training sessions to ensure confidence with the platform and cultivate customer accountability
- Conduct quarterly account performance planning and reviews in partnership with the Account Management team (e.g., Executive Business Reviews)
- Resolve customer issues either alone or in collaboration with other Clari teams (Support, Customer Success Operations, & Product) requiring technical knowledge of the Clari platform
- Represent Clari customer needs when articulating business requirements or scoping Services efforts for configuration requests
- Inform the future of the Clari platform through product feedback requests and proposals, both internally and customer-driven
- Drive customer advocacy in the form of references, referrals, and case studies
Preferred Qualifications
Experience with Revenue Operations preferred
Benefits
- Remote-first with opportunities to work and celebrate in person
- Medical, dental, vision, short & long-term disability, Life insurance, and EAP
- Mental health support provided by Modern Health
- Pre-IPO stock options
- Well being and professional development funds
- Retirement 401(k) plan
- 100% paid parental leave, plus fertility and family planning support provided by Maven
- Discretionary paid time off, monthly βtake a breakβ days, and Focus Fridays
- Focus on culture: Charitable giving match, plus in-person and virtual events
This job is filled or no longer available
Similar Jobs
- π°$100k-$115kπUnited States
- π°~$120k-$158kπUnited States
- π°$57k-$71kπUnited States
- π°$65k-$100kπUnited States
- π°$130k-$145kπWorldwide
- π°~$87k-$138kπCanada
- π°$130k-$150kπWorldwide
- π°$118k-$135kπUnited States
- π°~$65k-$97kπUnited States
- π°~$50k-$60kπ