Lead Customer Success Manager

Summary

The Lead Customer Success Manager role at Tines is a remote position that involves driving strategic success planning and engagement across assigned enterprise accounts. The successful candidate will have 10+ years of experience in a technical account management, customer success, or post-sales role at a technology company, preferably with experience in SaaS solutions offering for technical teams.

Requirements

10+ years of experience in a technical account management, customer success, or post-sales role at a technology company

Responsibilities

• Drive strategic success planning and engagement across an assigned set of Tines’ most strategic, enterprise accounts
• Foster champions in these accounts and support customers throughout their journey with Tines

Preferred Qualifications

Experience with SaaS solutions offering for technical teams (cybersecurity, DevOps, IT, other)