Lead Designer – Digital UI/UX

Summary

Join Universal Audio as the Lead Designer – Digital UI/UX and lead user-centered design efforts across e-commerce and subscription-based products. Establish and maintain a high standard of design excellence, championing the design system and driving projects from concept to completion. Collaborate with product, marketing, and engineering teams to optimize user flows, enhance conversion funnels, and shape the customer journey. Define and champion a user-centered design philosophy. Create wireframes, prototypes, and high-fidelity designs. Optimize e-commerce and subscription funnels to drive conversion and revenue growth. Establish and implement KPIs to measure design effectiveness. Manage external design resources as needed. Stay at the forefront of industry trends and best practices.

Requirements

• Proven ability to design clean, modern, and intuitive interfaces for both e-commerce and web/mobile applications
• Solid understanding and practical experience in service design or customer journey mapping
• Deep expertise in conversion rate optimization (CRO), user onboarding strategies, and customer retention techniques
• Basic understanding of front-end technologies (HTML/CSS/JavaScript) to facilitate effective communication and hand-off to engineering teams
• Excellent communication and presentation skills, with the ability to articulate design decisions clearly to cross-functional stakeholders
• Demonstrated experience with analytics platforms (e.g., Google Analytics, Heap) and A/B testing tools
• Mastery of industry-standard design tools, including Adobe Creative Suite and Figma, coupled with superb typographic, design, and production skills
• Bachelor's degree in Graphic Design, Interaction Design, or a related field; equivalent work experience will be considered
• 10+ years of overall experience, with 5-7+ years of progressive experience in product, UI, and UX design, with a strong preference for backgrounds in e-commerce (especially Shopify) and/or SaaS subscription models

Responsibilities

• Define and champion a user-centered design philosophy across the organization
• Create wireframes, prototypes, and high-fidelity designs that effectively communicate design concepts
• Optimize e-commerce and subscription funnels (landing pages, product pages, checkout, upsells) to drive conversion and revenue growth
• Establish and implement KPIs related to user experience, such as log-ins, page views, retention rate, bounce rate, task success rate, and user error rate, to measure the effectiveness of design efforts
• Collaborate closely with product management to define product requirements and translate them into user-centric design solutions
• Partner closely with engineering teams to ensure the feasibility and effective implementation of design specifications
• Work hand-in-hand with analytics and growth teams to leverage qualitative and quantitative data to inform design decisions
• Align product UI/UX with our established brand identity, marketing and creative design systems in partnership with the Creative Director
• Manage external design resources, including agencies, contractors, and vendors, to strategically expand output capacity as needed
• Stay at the forefront of industry trends, best practices, and emerging tools in UX design to continuously elevate our design capabilities

Benefits

• Profit sharing
• Medical/Dental/Vision
• 401K Safe Harbor Contribution
• Stock Options
• Flexible time-off (PTO/Sick Leave/Company Holiday Time-off)