Lead Engineer

Summary

Join Rackspace as a Technical Design Authority and play a key role in developing our new UK Sovereign business unit. You will leverage cutting-edge technologies across multi-cloud platforms, focusing on Dell Powerflex, VMware, and Microsoft Azure. This autonomous role requires managing complex problems, proactively consulting with customers, and building strong relationships. You will act as a senior escalation point, coordinating technical teams to deliver seamless support. Success in this position demands managing senior stakeholders, complex service delivery, and exceeding customer expectations. Occasional travel will be required.

Requirements

• Experience in architecting and managing production environments across Physical, Virtualised and Cloud technologies with a focus on Microsoft Azure
• Experience delivering outcomes for UK Sovereign or UK Government customers
• Experience of hosting web applications across a variety of Microsoft products
• Experience of transformation and migrations from traditional VMware Virtualisation to Microsoft Azure
• A good understanding of Microsoft technologies. Windows Server, Active Directory, IIS, SQL
• Experience configuring and troubleshooting high availability solutions, Microsoft Windows and SQL Clustering and load-balanced Web Farms
• A good understanding of Enterprise class Networking, Virtualisation and Storage technologies
• A good understanding of security practices and tooling
• Customer obsessed – works vigorously to earn and keep customers trust, and an ability to continually anticipate and meet their needs
• A blend of commercial and operational acumen
• Experience in owning of account planning activities, service improvement or business development activity
• Versatile and able to thrive in a frequently changing customer service environment
• Operates well working with technical and non-technical employees and very comfortable with autonomy
• Experience of influencing and presenting to external customers
• Ability to meet challenging targets within tight deadlines
• Understanding of Service Management best practices frameworks such as ITIL
• Exposure to operational management within a critical environment
• Effective troubleshooting and analytical skills and ability to manage complex and technical projects
• Ability to collaborate with and manage diverse cross functional teams for successful customer outcomes borne out of a “can do” attitude and proactive outlook
• Excellent written and verbal communication skills coupled with the ability to develop rapport and relationships at a variety of (external and internal) customer stakeholder levels
• Strong customer focus, with an ability to continually anticipate and meet their needs

Responsibilities

• Provide a Fanatical Experience™ to Rackspace employees and customers
• Act as a consultative resource for customers to assist them in achieving their business objectives
• Pro-actively seek opportunities to improve customer’s solution architecture and operations
• Pro-actively seek opportunities to solve customer business objectives with the wide and diverse Rackspace product portfolio
• Support Customers and Rackspace Programme and Project Managers in delivering strategic programmes such as Transformation/Modernisation
• Ensure appropriate technical documentation is in place for customer solutions
• Provide strategic and operational guidance that will allow customers to continually optimise their environments to achieve their business goals
• Drive strong customer satisfaction (NPS) through opinionated advice and guidance
• Own issues, and escalations and drive collaboration with other teams to find speedy resolutions

Preferred Qualifications

• Industry qualifications from Microsoft, VMware, Cisco highly desirable
• Experience of Windows and SQL Clustering
• Understanding of Linux Kernel or related operating systems highly beneficial
• DevOps methodologies understanding
• Scripting skills in Python, PowerShell or other versatile scripting language is desirable
• Working knowledge of common hosted web and database technologies
• Understanding for agile software development methodologies and languages
• Experience in planning and delivering End of Life upgrade programmes
• Horizontal and vertical scaling knowledge within Private and or Public clouds
• Basic knowledge in monitoring (Graphite, Logstash, Zabbix, Nagios, SCCM, SolarWinds etc.)
• Public Cloud certifications in relevant fields

Benefits

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