Seamless.AI is hiring a
Lead Enterprise Systems Administrator

Summary

Join Seamless.AI as a Lead Enterprise Systems Manager and oversee the configuration and maintenance of sales and billing systems, ensuring seamless integration and efficient operation.

Requirements

• Ensure data synchronization between Salesforce, Zone/Netsuite, ZonePayments and NetSuite to maintain data consistency and accuracy
• Management or leadership experience a plus
• Proficient in all declarative automation including workflows, process builder, and flows
• Strong Salesforce product knowledge and at least 2 years of Salesforce Administration hands-on experience with Sales Cloud and Service Cloud
• Understanding of sales processes and methodologies in B2B SasS organization
• Experience in commission optimization/ improvement
• Integrate NetSuite with other third-party applications and systems
• Manage data imports, exports, and migration processes
• Ensure data accuracy, integrity, and consistency within NetSuite
• Excellent communication and interpersonal abilities, capable of mobilizing and aligning diverse stakeholder groups towards common objectives
• Superior managerial and diplomacy skills
• Broad experience in additional revenue operations or finance systems
• 2+ Salesforce Certifications out of the following: Admin, Advanced Admin, App Builder, Sales Cloud Consultant
• 3-4 years of experience administering and developing financial system and iPass / middleware tools
• 2+ years experience with Netsuite and Netsuite Certified Administrator
• Experience with implementing Celigo

Responsibilities

• Oversee the Quote to Cash process redesign/implementation/migration into a fully integrated environment involving Salesforce CPQ, NetSuite (ERP), Stripe Gateway, Zone Payments and Celigo iPass Revenue
• As a NetSuite ZonePayments System Administrator, you will be responsible for configuring, maintaining, and optimizing the integration between ZonePayments and the NetSuite ERP platform and the CRM
• Integrate ZoneBilling with other systems such as CRM, ERP, and payment gateways for seamless data exchange
• Collaborate with stakeholders to ensure seamless payment processing within the NetSuite environment, address technical issues, and enhance system functionality to meet business requirements
• Provide training and support to users on payment processing workflows within the NetSuite/Zone, Zone Payments, and Ceiligo tools
• Provide training and support to users on ZoneBilling functionality, features, and best practices
• Address user inquiries, issues, and requests related to billing processes and system usage
• Develop and maintain documentation, user guides, and training materials
• The Manager of Enterprise Systems will lead a team of Salesforce System Admins and consultant teams we work with in addition to the sales operations individuals
• Ensure security and compliance with industry regulations and standards such as PCI DSS for payment processing and data handling
• Collaborate with external partners, such as payment gateway providers, to optimize integration performance and reliability
• Develop and refine operational processes related to financial operations, enhancing system controls, automation, and integration to improve operational efficiency and accuracy
• Liaise with ZoneBilling vendors and service providers to resolve technical issues and escalate support tickets
• Champion best practices in data management and system optimization to support the company's growth and market expansion efforts