System Administrator I

Summary

Join our team as a Systems Administrator and contribute to maintaining a stable environment for our game studios. You'll work closely with engineering and production operations teams, deploying and administering endpoint systems and tools. This is an opportunity to enhance your career in a critical role supporting one of the largest and most successful game publishers.

Requirements

• 3-5 years’ work experience in desktop support and/or IT department supporting end-users
• Bachelor’s Degree in Computer Science or related field, MCSE certification or equivalent experience
• Excellent organization, problem-solving, and communications skills written and verbal
• Ability to quickly adapt to new and changing technologies
• Familiarity with current game development consoles, development processes and terminology is a plus
• Dedicated, collaborative professional with experience in a L1 support and L2 issue escalations

Responsibilities

• Serve as primary IT support, coordinating with existing IT staff to diagnose and resolve hardware/software issues on PC workstations, Macs, and Dell servers
• Day-to-day administration of Tools, Applications and Windows server environment such as AD, DNS, DHCP, related applications
• Troubleshoot and resolve network connectivity issues (including VPN support)
• Build and deploy computer workstations and associate software packages
• Use imaging and deployment tools such as SCCM to ensure workstations and applications are deployed in a standardized manner
• Develop and maintain procedural and user resolution documentation
• Ability to work calmly in high-stress situations and lead multiple ongoing projects
• Assist with hardware inventories to organize, label, and provide asset tracking for various computer and A/V hardware

Preferred Qualifications

• Experience with complex, multi-functional project work, tracking and maintaining progress with systems such as JIRA, ServiceNow, etc
• Familiarity with current game development consoles, development processes and terminology is a plus
• Possess a thorough understanding of the Windows and macOS operating systems, Active Directory & Office 365 in an enterprise environment
• Knowledge of server and PC workstation hardware, software and security essentials
• Understanding of video conferencing equipment and usage

Benefits

• Great Company Culture
• Growth: As a global entertainment company, we pride ourselves on creating environments where employees are encouraged to be themselves, inquisitive, collaborative and to grow within and around the company
• Work Hard, Enjoy Life. Our employees’ bond, blow-off steam, and flex some creative muscles – through corporate boot camp classes, company parties, our Office gaming spaces, game release events, monthly socials, and team challenges