Lead Fraud Operations Analyst

Summary

Join our rapidly growing team at Apollo.io as we build the go-to-market solution for revenue teams. We're looking for a world-class Lead Fraud Operations Analyst to design and lead our fraud operations program.

Requirements

• 5+ years of experience in fraud investigations or similar operations roles
• Demonstrable SQL-based querying skills (Simple queries such as inner/outer joins, CTEs)
• Hands-on experience managing dispute system performance, chargeback evidence and strategic KPI development
• Vendor relationship and service performance management - experience running proof-of concept projects
• Experience creating, writing, and providing training on complex operational processes for customer facing or fraud teams
• Ownership of fraud system performance and data-driven business rule creation
• An inquisitive and investigative nature: You are driven by curiosity and seek answers to problems by sifting through messages, logs and tangible evidence to understand the mindset and actions of an attacker
• Willingness and desire to work independently and problem-solve with visionary guidance
• Positive, learning mindset along with a detail-oriented, analytical approach to problem solving
• Comfort with team resource prioritization and letting “small fires burn.”
• People management experience is preferred but not required
• You are excited about working remotely and have the skills and self-discipline to do so effectively
• Excellent written and spoken English proficiency

Responsibilities

• Investigate customer-reported events such as account takeover, anomalous activity and abuse reports
• Review, classify and respond to chargebacks due to fraud
• Investigate volumetric/anomaly alerts generated by Apollo’s fraud detection services
• Perform attribution analysis of scaled fraud events through data analysis
• Handle external brand abuse cases and takedowns
• Quantify, typify fraud actor behavior and TTPs
• Recommend and deliver fraud controls through business rule development, deployment and documentation
• Build fraud event classification and retroactive analysis processes across Fraud, Security, Support, Billing and Sales
• Identify and incorporate key data sources for manual and automated investigation enhancements
• Determine functional fraud vulnerabilities and partner with Product to prioritize remediation
• Review external fraud actor activity and leverage open source intelligence techniques for threat actor profiling
• Design low-friction KYB/KYC and asynchronous verification procedures
• Coach and lead junior Fraud Analysts and non subject-matter experts
• Build operational flows and teams from basic to advanced capabilities
• Self-measured outcome performance and impact projections prior to system or process change
• Comfortability presenting to multiple levels of internal and external leadership
• Plan, lead and manage daily fraud operations activities for team and self