Lead Management Specialist

Summary

Join MarketOne, an International Sales & Marketing agency in Barbados, as a Lead Management Specialist! This full-time, remote position requires a detail-oriented and tech-savvy individual to manage inbound leads using Microsoft Dynamics. You will be responsible for lead qualification, assignment, and quality assurance, leveraging platforms like 6sense and ZoomInfo for analysis and optimization. Success demands strong analytical skills, data literacy, and the ability to adapt to a dynamic environment. The role involves collaboration with cross-functional teams to refine lead routing and scoring processes. MarketOne offers competitive compensation.

Requirements

• Excellent reading and comprehension skills
• Excellent verbal and written English
• Excellent business acumen
• Customer service experience
• Accuracy and attention to detail
• Strong interpersonal and communication skills
• Strong time management and prioritization skills
• The ability to multi-task and work autonomously
• Good understanding of IT/Enterprise solution applications
• Minimum of five CXC passes with a Grade 1 or 2 in English Language or equivalent
• A high proficiency in the use of Microsoft Office applications
• 1–2 years in sales operations, marketing operations, or lead intelligence role with demonstrated experience interpreting lead data for decision-making
• Fluency in Microsoft Dynamics or a comparable CRM platform
• Proficiency using lead intelligence platforms (e.g., 6sense, ZoomInfo ) and extracting insights from dashboards or reports
• Strong pattern recognition and analytical thinking — not just routing leads but evaluating their value and readiness
• Exceptional attention to detail
• Able to work independently in a fast-moving, remote-first environment
• Growth-oriented and unfazed by changing workflows, tools, or systems

Responsibilities

• Oversee and triage all inbound lead flow within Microsoft Dynamics
• Assign leads to sales representatives based on complex qualification logic and campaign context
• Perform critical lead quality audits to ensure completeness, data integrity, and sales-readiness
• Use platforms such as 6sense, ZoomInfo, and CRM dashboards to analyze lead behavior, scoring trends, and funnel gaps to inform assignment
• Partner with cross-functional teams to continuously optimize the rules of engagement, routing logic, and lead scoring criteria
• Monitor lead lifecycle health and identify breakdowns or areas for process improvement
• Stay responsive to changes in GTM strategy, tools, or sales structures
• Maintain compliance with internal SLAs and data governance policies
• Perform any other related duties as assigned by management

Benefits

Competitive compensation packages