Lead, Revenue Cycle

Summary

Join Spring Health as a Lead Revenue Cycle and play a key role in overseeing revenue-related assignments and mentoring a team. You will distribute tasks, provide guidance and support to team members, assist with day-to-day revenue cycle tasks, and identify opportunities for process improvement. The ideal candidate possesses a strong understanding of revenue cycle processes and excels in team management and mentorship. This position offers a competitive salary and a comprehensive benefits package, including health, dental, vision, retirement, paid time off, and various wellness programs. Spring Health is committed to building a diverse and inclusive workplace.

Requirements

• High School Diploma or GED
• At least three (3) years of experience in the healthcare field in a similar role

Responsibilities

• Distribute and assign revenue cycle tasks to the team, ensuring all weekly and ad hoc responsibilities are completed on time, accurately, and in accordance with company standards
• Provide ongoing guidance and mentorship to team members, offering support in troubleshooting, resolving issues, driving process improvements, and fostering team development
• Assist with day-to-day revenue cycle tasks as needed, ensuring smooth operations across various areas such as payment posting, billing audits, adjustments, and refund processing
• Act as a subject matter expert for the team, providing support and guidance on claim rejections, denials, drafting appeals, and follow-up actions
• Help team members and colleagues navigate complex claim issues, offering expertise to ensure timely resolution and reduce rework, ensuring the continued success of the revenue cycle
• Identify opportunities to streamline and optimize revenue cycle processes, aiming to reduce inefficiencies, minimize errors, and enhance overall team performance and workflow
• Collaborate closely with cross-functional teams across Spring Health to ensure alignment on revenue cycle operations, proactively resolving any issues or discrepancies that arise to maintain smooth and efficient operations
• Take on special assignments and tasks as directed by the Revenue Cycle Manager, ensuring that operational and strategic goals are met and that tasks are completed within the specified timelines
• Monitor key performance indicators (KPIs) to track team performance and ensure revenue cycle targets are met or exceeded
• Provide regular updates to the Revenue Cycle Manager regarding team metrics and progress
• Take on additional duties and responsibilities as designed by the Revenue Cycle Manager to support the broader goals of the department and company

Preferred Qualifications

• Experience in the Behavioral Health Field
• Comfortable in Evolving Environments
• Tech-Savvy
• Hyper-Organized & Detail-Oriented
• Creative & Analytical Thinking
• Strong Communication Skills
• Professionalism with a Focus on Satisfaction
• Proactive Problem Solving
• Commitment to Continuous Improvement
• Ability to Multi-task and Context Switch

Benefits

• Health, Dental, Vision benefits start on your first day at Spring
• You and your dependents also receive access to One Medical accounts
• HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• We offer competitive paid time off policies including vacation, sick leave and company holidays
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
• Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year
• $200 per year donation matching to support your favorite causes