Lead UX Designer

Summary

Join 3Pillar Global as a Lead UX Designer and lead a team of designers to achieve client goals. You will own the UX effort for client engagements, from planning and execution to design reviews. As a player-coach, you will guide and mentor your team, ensuring project success. Strong client interaction and communication skills are essential, as you will manage expectations and serve as the primary UX point of contact. You will also contribute to the UX Practice through workshops, articles, or mentoring. This role requires a deep understanding of UX principles and experience in an Agile environment.

Requirements

• 6+ years of experience designing B2C and/or B2B applications in an Agile environment
• Well-versed in conducting or applying user research, mapping and visualizing current state experiences, identifying key opportunities, design thinking & brainstorming
• Ability to comfortably facilitate workshops (sketching, feature prioritization, card sorting, etc), and produce low-to-high fidelity wireframes by laying out research-informed information architecture
• Ability to build wireframes and prototypes for testing and final delivery to development teams or directly to clients
• Proficient in Sketch App, Figma, Adobe Xd, Axure, or other design tools
• Ability to work closely with the product team, other designers, stakeholders, and users to dive deeply into user journeys to identify problems, re-frame into opportunities, and co-create highest value needs
• A portfolio that highlights strong experience designing across products, platforms and personas
• Ability to provide delegation, guidance, and coaching to a team of designers towards a common goal
• Exceptional storytelling capabilities; an ability to weave key insights and data into a compelling narrative
• Ability to advocate the value of Design, and inspire partners and teammates through elegant presentation and storytelling capabilities
• Ability to advocate for the user internally and externally while balancing business and technology constraints
• Experience working in an Agile/Scrum development process
• Possess a strong sense of interaction and visual design principles
• Advanced English is required

Responsibilities

• Lead a team of designers towards achieving the client’s goals
• Assemble team members, provide vision, delegate goals, and align work products
• Own the UX effort for a client engagement
• Plan the UX effort, define tasks and sequence, set checkpoints, and lead design reviews with clients
• Serve as primary UX POC for other teams (Product, Engineering) on the engagement
• Be a player-coach to guarantee project success while helping your team members grow
• Guide team members' work, set priorities, review and critique their designs
• Set and manage expectations with clients, identify key advocates (or detractors), and work with fellow team members to plan strategic actions
• Own much, perhaps most, of the communication between UX and client stakeholders
• Ensure that our designs are aligned with clients’ business objectives
• Guide discussions, recommend alternative approaches while respecting clients’ expertise
• Bring your UX skills to the table; execute at least two of the three UX disciplines (user research, interaction design, and visual design)
• Function effectively as part of an integrated team (UX, Product Management, Development)
• Contribute to the UX Practice (e.g., leading training, writing articles, recording podcasts, mentoring)

Benefits

• Medical Insurance benefits as per company policy
• Life Insurance as per company policy
• 12 days of paid vacation, sick leave and paid holidays as per local law
• Paternity and maternity leave as per as per local law
• Marriage, bereavement and graduation leaves as per company policy
• Sick leave and paid holidays as per local law
• Christmas bonus as per local law
• Saving Fund “Asociacion Solidarista”
• Beach house (Managed by the Asociacion Solidarista)
• Discounts in local shops
• Direct deposit of payroll
• Paid professional certifications