Lead UX Designer

Summary

Join Netomi, an AI-first customer service platform, and shape the design direction for cutting-edge AI features. You will conduct user research, translate findings into design deliverables, and collaborate with engineering and product teams. This role involves leading design initiatives, making strategic design decisions, and working closely with stakeholders. You will be responsible for creating high-quality designs and ensuring a great user experience for our customers. The ideal candidate will have extensive experience in UX design, particularly within B2B SaaS, and a strong portfolio showcasing their skills.

Requirements

• Overall 7+ years of relevant experience working as a UX designer, and 4+ Experience in B2B SaaS products/platforms, and complex enterprise platforms
• Hands on and proficient in interaction design, user testing, and user research techniques – using research and data to drive high-value product decisions
• With strong attention to detail, you are data-driven and use quantitative as well as qualitative data sources to inform your design decisions
• Ability to collaborate and communicate effectively with product managers and engineers
• Clear communication skills and an ability to tell compelling stories and articulate the rationale behind your design decisions
• Strong command of the English language, both written and oral. with the ability to write copy as required
• Strong sketching skills and can move seamlessly from low-fidelity whiteboard scribbles and paper sketches to high-fidelity mockups and prototypes
• Intimately familiar with the latest user-centred design trends and methodologies, setting up and working with design systems
• An expert with Figma and/or Sketch and Sketch-related tools (Abstract, Zeplin, InVision), Photoshop, Illustrator, and various other tools
• Planning and integrating concepts into a broad range of visual planning/ Presentational/ business tools – Miro, Microsoft Office, Google Workspace, etc
• Experience with UX project planning tools such as Jira, Trello, and Monday
• Working knowledge of HTML, CSS, Javascript, JQuery and other front-end markup languages
• A diverse digital portfolio that shows just how good you are with interaction design, user experience, typography, colours, layouts and images
• Design Degree (Visual communication, Graphic Design, Interaction Design or Human-Computer Interaction or equivalent experience/strong portfolio

Responsibilities

• Lead design initiatives by researching, conceiving, wire-framing, sketching, prototyping, and mocking up user experiences for our platform
• Make strategic design and user-experience decisions related to existing and new functions and features based on hands-on user research, or by designing options for an A/B test
• Work closely with product managers to understand requirements and develop high level and detailed storyboards, mockups and prototypes, to effectively communicate interaction, design, product and user goals
• Translate concepts into wireframes and high quality design deliverables to be used by the engineering team to build products
• Work closely with developers to address design implementation challenges
• Identify design problems and devise elegant solutions with a user-centered design approach
• Rapidly test and iterate your designs
• Collaborate with other team members and stakeholders
• Take smart risks and champion new ideas that lead to intuitive user experiences
• Act as a UX mentor and guide to our current and future UX designers
• Document findings, improvements and processes, as needed

Preferred Qualifications

• Experience working with multiple design and/or development teams in different time zones
• UI experience in building, uplifting and/or maintaining a design library of components, demonstrating a strong understanding of patterns and pixel-perfect consistency