Centerfield is hiring a
Lead Verification Representative

Summary

Join our growing Insurance Services Division as a Lead Verification Representative to manage a remote team in call pre-qualification and customer transfers. Collaborate with management to maintain operational excellence, drive team performance, and implement updates.

Requirements

• Strong written and verbal communication skills with the ability to manage and motivate a remote team
• Attention to detail and the ability to analyze and act on performance metrics
• Organizational skills to manage multiple tasks and deadlines effectively
• Experience with call center operations, ideally in a verification or customer service environment
• Willingness to engage with the employees and provide feedback in a positive and encouraging manner
• Experience with Google Docs or Microsoft Office

Responsibilities

• Oversee and support a team of Verification Representatives to ensure quality and accuracy in call pre-qualification and customer transfers
• Monitor live calls and provide real-time guidance and feedback to ensure adherence to scripts and quality standards
• Review performance data, identify areas for improvement, and implement corrective actions
• Conduct regular performance reviews, offer coaching, and manage team development
• Assist in monitoring staffing, tracking attendance, and managing team schedules

Preferred Qualifications

Self-starter who works well within a team, but can thrive independently as well

Benefits

• Competitive hourly rate + bi-annual bonus
• Generous PTO!
• Industry-leading medical, dental, and vision plans
• 401(k) company match plan – fully vested on day 1
• Award-winning culture & unprecedented team spirit (featured in LA Business Journal & Built In LA)
• Monthly team outings (ball games, casino night, hikes, etc.)
• Career growth – we enjoy promoting from within!