Centerfield is hiring a
Lead Verification Representative

Summary

Join our growing Insurance Services Division as a Lead Verification Representative, overseeing a team of Verification Representatives to ensure high-quality standards across all verification processes.

Requirements

• Strong written and verbal communication skills with the ability to manage and motivate a remote team
• Attention to detail and the ability to analyze and act on performance metrics
• Organizational skills to manage multiple tasks and deadlines effectively
• Experience with call center operations, ideally in a verification or customer service environment
• Willingness to engage with the employees and provide feedback in a positive and encouraging manner
• Experience with Google Docs or Microsoft Office
• Self-starter who works well within a team, but can thrive independently as well

Responsibilities

• Oversee and support a team of Verification Representatives to ensure quality and accuracy in call pre-qualification and customer transfers
• Monitor live calls and provide real-time guidance and feedback to ensure adherence to scripts and quality standards
• Review performance data, identify areas for improvement, and implement corrective actions
• Conduct regular performance reviews, offer coaching, and manage team development
• Assist in monitoring staffing, tracking attendance, and managing team schedules
• Collaborate with management to assess and implement updates to scripts, systems, and client requirements
• Take on additional projects as needed to support the overall success of the verification process

Benefits

• Competitive hourly rate + bi-annual bonus
• Generous PTO!
• Industry-leading medical, dental, and vision plans
• 401(k) company match plan – fully vested on day 1
• Award-winning culture & unprecedented team spirit (featured in LA Business Journal & Built In LA)
• Career growth – we enjoy promoting from within!