Remote Customer Support Consultant

Summary

Join our team as a Customer Support Consultant and thrive in a multicultural, multilingual, fully remote environment. Work flexible hours (Friday-Sunday and two flexible weekdays, 4 PM–12 AM Malaysia time) while mastering new skills and achieving challenging goals. Provide exceptional customer and technical support via calls, emails, and chats, ensuring customer satisfaction and working with sensitive information responsibly. We offer competitive compensation in USD, good referral bonuses, paid training, and a supportive work environment focused on your growth and development. Unlock your potential with SupportYourApp, a leading Support-as-a-Service company.

Requirements

• Excellent German and English
• Ability to work collaboratively in a team
• Independent and proactive approach to work
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Responsibilities

• Provide exceptional customer and technical support via calls, emails, and chats
• Gather required technical information to ensure resolution of complex cases
• Work with cross-functional teams
• Meet team KPIs
• Ensure customers' satisfaction
• Securely work with customers’ sensitive information

Preferred Qualifications

• Experience in customer support
• Experience with CRM systems

Benefits

• Flexible schedule: Friday to Sunday , along with two flexible days during the week, 4 PM–12 AM, Malaysia time
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development