Lead Workforce Optimization Analyst

Summary

Join Guild as a Senior Operations Strategy Analyst and lead high-impact projects enhancing operational efficiency and data-informed decision-making. You will blend project management, stakeholder engagement, workforce planning, and analytical expertise to address complex operational challenges. This role involves scoping and executing initiatives aligned with business priorities, delivering measurable outcomes, and championing best practices in data visualization and analysis. You will contribute to long-term planning by developing and refining staffing forecasts. The ideal candidate possesses 3–5 years of experience in analytics, operations strategy, or workforce planning, strong proficiency in SQL, Excel, and data visualization tools, and excellent communication and organizational skills. Guild offers a competitive total compensation package, including a base salary of $110,000 - $135,000, and stock options.

Requirements

• 3–5 years of experience in analytics, operations strategy, or workforce planning
• Strong proficiency in SQL, Excel, and data visualization tools (e.g., Looker, Tableau)
• Demonstrated experience managing cross-functional projects with multiple stakeholders
• Ability to translate complex data into clear insights and actionable recommendations
• Excellent communication, time management, and organizational skills

Responsibilities

• Lead strategic, cross-functional projects from planning through execution. Define scope, manage timelines, coordinate contributors, and ensure deliverables align with broader operational goals
• Engage and align stakeholders by building strong relationships, understanding their priorities, and facilitating clear, proactive communication throughout each initiative
• Scope analytics requests by clarifying stakeholder objectives, assessing feasibility, and translating business needs into clear, actionable requirements for execution by analytics partners
• Build and maintain Looker dashboards and reporting tools that provide visibility into operational KPIs. Ensure reports are accurate, timely, and tailored to stakeholder needs
• Develop and refine forecasting models and staffing strategies to inform headcount planning and support both front office and back office operations, driving efficient staffing and long-term operational effectiveness
• Contribute to continuous improvement efforts by identifying process gaps and proposing scalable solutions that drive consistency and efficiency
• Collaborate cross-functionally with analytics, operations, and systems teams to ensure alignment on data quality, reporting needs, and evolving business priorities

Preferred Qualifications

Experience with forecasting or capacity planning

Benefits

• Access to low-cost, high-quality health care options through Cigna and Kaiser (due to coverage limitations, Kaiser is currently only available in CA & CO)
• Access to a 401k to help save for the future
• Open vacation policy for employees to rest and recharge
• 8 days of fully-paid sick leave, to take the time to heal and or recover
• Family-friendly benefits, including 12 weeks of parental leave for non-birthing parents and 18-20 weeks for birthing parents; 4-week ramp-up period for when employees return from a leave of 6 weeks or more; as well as employer-paid short-term and long-term disability, employer-sponsored life insurance, fertility and caregiving benefits
• Well-rounded wellness benefits including free and low cost mental health resources and financial wellbeing support services
• Education benefits and tuition assistance to help your future development and growth