Lead Workforce Optimization Analyst

Summary

Join Guild as a Lead Workforce Optimization Analyst and optimize workforce strategies, enhancing operational efficiency through advanced staffing forecasts and workforce management innovations. Deliver insightful data analysis and actionable recommendations, excel in project leadership and management, and scope, prioritize, and align complex, cross-functional projects with organizational goals. Facilitate effective stakeholder engagement, manage competing demands, and drive the adoption of best practices in data visualization and analysis. Seamlessly integrate strategic planning with day-to-day operational demands, excelling in mentorship and innovative problem-solving. Guild offers a competitive total compensation package, including a base salary of $130,000 - $160,000, and stock options. The company is committed to equal pay for equal work and compensation transparency.

Requirements

• Strong project management experience, including scoping and leading complex, cross-functional initiatives from strategy to execution
• Demonstrated ability to communicate complex insights clearly to senior leadership and influence decision-making through storytelling and data visualization
• Experience mentoring or leading analysts, with a passion for coaching others and cultivating high-performing teams
• Technical fluency in tools such as SQL, Looker, Tableau, or similar, with experience building reusable frameworks or toolkits for scalable insights
• Strong stakeholder management skills with the ability to align diverse perspectives and manage competing priorities to drive strategic outcomes
• Track record of developing and implementing best practices for data quality, infrastructure, and analytical consistency
• Advanced analytical skills with the ability to build, evaluate, and improve forecasting models and staffing strategies across multiple operational functions
• Experience in workforce management or capacity planning, ideally within high-volume service or support environments

Responsibilities

• Design, develop, and implement scalable solutions, methodologies, and toolkits to streamline data integration and analysis processes
• Establish and refine best practices for enhancing data quality and infrastructure, and create reusable frameworks that drive efficient and consistent analysis
• Collaborate with cross-functional teams to address analytical needs and innovate solutions that align with strategic objectives
• Provide actionable insights to support critical business decisions and major projects by analyzing complex operational issues, proposing innovative solutions, and influencing senior leaders
• Establish team standards for best practices in data visualization, enabling the team to deliver insights in visually compelling and easily interpretable formats
• Partner with cross-functional teams to ensure tools are optimized to meet evolving business needs
• Lead stakeholder management efforts by building strong relationships with key stakeholders, understanding their needs, and ensuring alignment between stakeholder expectations and project or organizational goals
• Serve as a primary point of contact for senior leadership and external partners to communicate insights and recommendations
• Lead and execute strategic initiatives by aligning departmental objectives with overarching organizational goals, ensuring measurable outcomes and long-term impact
• Mentor and guide junior analysts by providing technical expertise, sharing best practices, and fostering professional development to build team capabilities and ensure high-quality analytical outputs
• Scope, prioritize, and lead complex, cross-functional projects, aligning them with broader organizational objectives and facilitating resource allocation
• Ensure timely delivery while managing competing demands and understanding upstream/downstream impacts
• Develop and continuously refine forecasting models and staffing strategies to support both front office (Member Support) and back office (Member Administration) teams, ensuring optimal resource allocation and operational efficiency
• Lead projects focused on monitoring workforce behavior, driving efficient staffing, adherence, utilization, and productivity
• Manage staffing levels against capacity planning metrics, aligned with Department Directors and Operations leadership

Benefits

• Access to low-cost, high-quality health care options through Cigna and Kaiser (due to coverage limitations, Kaiser is currently only available in CA & CO)
• Access to a 401k to help save for the future
• Open vacation policy for employees to rest and recharge
• 8 days of fully-paid sick leave, to take the time to heal and or recover
• Family-friendly benefits, including 12 weeks of parental leave for non-birthing parents and 18-20 weeks for birthing parents; 4-week ramp-up period for when employees return from a leave of 6 weeks or more; as well as employer-paid short-term and long-term disability, employer-sponsored life insurance, fertility and caregiving benefits
• Well-rounded wellness benefits including free and low cost mental health resources and financial wellbeing support services
• Education benefits and tuition assistance to help your future development and growth