Learning Content Specialist

Summary

Join Ironclad, a leading contract lifecycle management platform, as a Learning Content Specialist! You will design engaging learning materials (videos, articles, training) for our customer education program, ensuring content is regularly updated and aligned with product releases. Collaborate with cross-functional teams, subject matter experts, and the Senior Technical Writer to maintain consistency and accuracy. This role requires 2+ years of multimedia content development experience, strong communication skills, and experience with content design tools. Ironclad offers a competitive benefits package including health insurance, 401k, wellness reimbursement, generous parental leave, and a take-what-you-need vacation policy.

Requirements

• 2+ years with multimedia content development (e.g., videos, instructional graphics)
• Tech savvy, analytical, and able to communicate complex business software processes appropriately
• Experience with content update and maintenance practices or any experience with content design tools (Camtasia, Adobe, Articulate, MadCap Flare, WordPress, Learning Management Systems)
• Ability to manage stakeholders with diverse needs and points of view
• Proven track record of designing effective learning materials
• History of successful collaboration with cross-functional teams

Responsibilities

• Design engaging learning materials, including videos, help articles, and live training sessions
• Craft clear, written instructional materials for end-users, incorporating instructional design best practices
• Ensure Academy and Help Center content is regularly maintained and updated
• Work collaboratively with related teams to give feedback, troubleshoot and address issues within enablement systems
• Coordinate with cross-functional teams to align educational content to product updates, working in partnership with the Senior Technical Writer to maintain consistency in tone and quality
• Collaborate with subject matter experts for content accuracy and relevance
• Facilitate communication between the Academy and Help Center teams to synchronize content creation efforts
• Apply existing or drafted content for a topic to multiple delivery contexts to align with differing levels of technical documentation & training

Preferred Qualifications

HTML/CSS experience

Benefits

• Health, dental, and vision insurance
• 401k
• Wellness reimbursement
• Take what you need vacation policy
• Generous parental leave for both primary and secondary caregivers