Documents Knowledge Base Content Specialist

Summary

Join Clipboard Health as a Documents Knowledge Base Content Specialist and contribute to creating accurate and helpful documentation for healthcare professionals. You will play a key role in ensuring seamless onboarding and access to crucial information. This position involves content creation and management, optimization and maintenance, collaboration with subject matter experts, quality assurance, and user experience enhancement. The ideal candidate possesses a Bachelor's degree, relevant experience, and proficiency in various tools. Clipboard Health offers a collaborative team environment, opportunities for career growth, and a commitment to continuous learning.

Requirements

• Bachelor’s degree in English, Communications, Information Management, or a related field
• 1+ years of experience in content creation, knowledge management, or documentation
• Proficient in tools like Confluence, Zendesk, Google Docs, Zapier, Jotform, and HelloSign or similar platforms
• Strong communication and writing skills, with the ability to break down complex topics into clear, user-friendly content
• Experienced in developing workflow diagrams and process documentation to simplify intricate procedures
• A proactive communicator who can collaborate effectively with internal teams and external partners
• Minimum 15Mbps wired internet connection
• CPU: Minimum i5, 8th gen or higher, AMD Ryzen 5 2000 series or higher, Apple M1 or higher
• RAM: Minimum 12 GB (Recommended 16 GB)
• Quiet working environment
• Steady power and internet connection
• Headset with noise cancellation feature

Responsibilities

• Produce and maintain high-quality knowledge base articles, SOPs, FAQs, and troubleshooting guides. Ensure all documentation is well-structured, user-friendly, and written clearly to support easy comprehension
• Continuously review and optimize content for enhanced clarity, precision, and user experience. Organize and format information systematically to ensure intuitive navigation and quick access
• Partner with Subject Matter Experts (SMEs) and cross-functional teams to collect, verify, and align content with current policies, processes, and system updates, ensuring all documentation remains accurate and relevant
• Maintain tone, style, and formatting uniformity across all documentation. Proactively identify and address knowledge gaps, ensuring all content is up-to-date and consistent with organizational standards
• Incorporate user feedback to Enhance the searchability and structure of the knowledge base. Monitor content engagement and performance metrics to identify improvement opportunities and ensure that content is easily accessible and effective

Preferred Qualifications

• Detail-Oriented: Ensures accuracy, consistency, and adherence to formatting standards
• Tech-Savvy: Comfortable working with document management and knowledge base platforms
• Collaborative Mindset: Works well with different teams to ensure up-to-date and accurate documentation
• Time Management & Prioritization: Can handle multiple projects and meet deadlines effectively

Benefits

• Make a Difference: Your work will directly impact how people access information, helping our company run smoothly and efficiently
• Collaborative Team: You’ll be part of a supportive team that values your input and works together to create high-quality content
• Career Growth: This role offers room for growth within content management and knowledge base strategy, with plenty of opportunities to learn and advance your career
• Inclusive Environment: We are proud of our diverse and inclusive workplace, where every team member’s background and perspective are valued
• Continuous Learning: We believe in the growth and development of our employees, so we offer opportunities for training, skill-building, and career advancement
• Global Opportunities: While we are based in the US, we encourage applicants from across the globe, especially from Asian countries, to apply and explore the exciting opportunities within our team