Learning Experience Consultant

Summary

Join Sponge as a Learning Experience Consultant and be a learning leader who is customer-obsessed, thrives in ambiguity, and confidently crafts learning solutions. This role focuses on driving commercial momentum by supporting strategic bids and delivering consultative engagements. You will design unforgettable learning solutions, apply best practices in learning, support sales efforts, and lead consultative engagements. The ideal candidate possesses strategic consultancy, experience design, storytelling, business acumen, and customer excellence skills. This is a hybrid role based in Bristol with remote options available, offering flexible working arrangements.

Requirements

• Strategic Consultancy: Ability to understand and translate unique organisational needs into an activated learning strategy (applying L&D theories, methodologies and industry best practices), including recommending/developing innovative and effective solutions
• Experience Design: Working collaboratively with our team of learning designers, visual/motion designers (and more) to craft a compelling and impactful learning experience utilising our best-in-class bespoke digital learning capability
• Storytelling: Ability to convey complex and ambitious ideas within a compelling narrative – whether in a sales pitch or presenting findings to an executive group
• Business Acumen: Ability to navigate the needs of a business – being a learning leader while “speaking” the language of the business. Capable of adapting your style in a manner relevant and useful to the wider business, including finding solutions that meet the practicalities of every organisation
• Customer Excellence: Able to build effective relationships from peers to C-suite executives, demonstrate expertise to establish credibility and trust, and exude a strong executive presence through confidence and professionalism

Responsibilities

• Design unforgettable learning solutions which solve for our client’s challenges
• Design bespoke solutions which reflect the Unforgettable Learning brand and human-centred design principles, which solve for specific learner needs and our client’s challenges
• Meaningfully apply a deep understanding of credible best practices in learning (e.g. neuroscience, cognitive psychology, pedagogy, behavioural science)
• Support clients in realising meaningful behavioural change with measurable results
• Support our sales efforts – both in bids and enablement
• Be an active contributor in our sales process – from supporting discovery calls to writing proposals and leading client pitches
• Articulate Sponge’s value in clear and concise ways (e.g. enablement material, case studies, thought leadership.)
• Lead and execute consultative engagements
• Apply consultative skills to assess skill gaps and prioritise learning needs to solve business challenges through effective learning experiences
• Be a simultaneous challenger and advisor to our clients - taking a leadership role in advising our strategic accounts on the best approach to their learning strategy
• Design and facilitate creative and effective workshops using tailored activities to meaningfully partner with relevant stakeholders
• Be an advocate for Sponge – internally and externally
• Forge partnerships across the business to help us deliver on our Unforgettable Learning promise, proactively Identifying ways to improve quality and/or process
• Supports the development of others through knowledge sharing, coaching, and mentoring
• Share thought leadership across our social channels and at industry events

Preferred Qualifications

• Demonstrated consultative experience in designing and implementing impactful learning solutions
• Experience in an agency environment – working with a variety of customers and industries in a fast-paced, dynamic setting
• Deep knowledge of latest approaches to learning theory and practice. Strong knowledge of trends in HR and workplace learning
• Significant experience working in a service delivery environment
• Comfort in navigating ambiguity
• Tremendous initiative
• Resilience under pressure
• Highly collaborative spirit
• Entrepreneurial attitude and desire to try new methods, tools, and processes
• Advocate for a strong feedback culture

Benefits

• Hybrid (Bristol) and remote opportunities available
• Flexible hybrid style working (2 - 3 days a week)
• Remote working
• Flexible working options to help you get the best work life balance