Learning Operations Manager

Summary

Join Construct Education as their Learning Operations Manager in Cape Town for a permanent, hybrid role. This senior leadership position requires managing the day-to-day operations, providing support, and coordinating the Learning Design and Content Marketing teams. You will act as a bridge between the Cape Town and Australia-based teams, fostering alignment and engagement. The role includes dotted-line leadership responsibilities for the Learning Design team and local oversight of Content Marketing. You will partner with Australian leadership to empower and support the Cape Town teams. Success in this role means a connected, engaged, and supported team, strong collaboration with Australian leadership, effective resource management, and efficient coordination between teams.

Requirements

• Proven experience leading or coaching high-performing teams in a creative, learning, or marketing environment
• Demonstrated ability to foster culture, wellbeing and operational excellence in cross-functional teams
• Strong interpersonal, communication and stakeholder engagement skills across geographies and disciplines
• Familiarity with digital or blended learning environments and tools

Responsibilities

• Act as the in-country leader and primary point of contact for Learning Design and Content Marketing teams in Cape Town
• Provide day-to-day support, coaching, and pastoral care, fostering wellbeing and psychological safety
• Manage local dynamics such as global meeting loads and promote healthy work-life integration
• Reinforce a collaborative, high-performing, and inclusive culture, that is aligned with OES values and best practices
• In collaboration with Australian-based Leads, ensure all team members have active development plans and their professional development and growth is supported
• Lead or Contribute to initiatives that enhance the employee experience, including engagement, team rituals and recognition practices
• Own the onboarding and induction experience for new hires, including coordinating with working with the People Team, IT and functional leads to ensure day-one readiness
• Collaborate with Australian Leads to enable local capacity / resourcing planning, workload balancing, and delivery coordination
• Support timely and effective delivery of learning projects
• Resolve local blockers and facilitate agile and efficient ways of working
• Champion continuous improvement of local workflows, tools and practices to support agile delivery
• Lead and contribute to the design and development of high-quality, innovative learning experiences
• Support the quality assurance and enhancement of learning assets, ensuring alignment with OES standards and partner expectations
• Ensure that the content team are supporting strategic marketing objectives
• Collaborate with the Content Marketing Manager (Cape Town) and Associate Director, Corporate Communications (Australia) to ensure alignment of team goals and activity
• Provide local support and pastoral care for the Content Marketing team
• Support communication and collaboration across learning, marketing and design functions
• Ensure all content marketing activities meet quality requirements and are in line with Marketing Strategies
• Regularly review, refine and drive process enhancements alongside the Content Marketing team
• Act as a connector and facilitator between teams in Cape Town and Australia
• Build and maintain trusted relationships with peers, stakeholders, and support teams across geographies
• Provide insights and feedback on resourcing, engagement, delivery risks and opportunities

Preferred Qualifications

• Experience working in education, learning design or instructional development
• Understanding of content marketing or internal communications
• Previous experience in a matrixed or cross-regional organisation

Benefits

• Flexible work for genuine career-life fit
• A healthy and supportive company culture
• Generous annual leave
• Paid maternity and paternity benefits
• Professional development and mentoring
• Construct Culture Club events
• Study leave