Operations Manager

Summary

Join Pearl Talent and work as a fully remote Operations Manager for a fast-growing performance apparel brand. You will be the operational backbone for the CEO and CMO/COO, ensuring the team's efficiency and precision. Responsibilities include executive enablement, cross-team orchestration, product launch operations, data tracking and reporting, and system improvements. The ideal candidate has proven experience in operations or executive support, exceptional organizational and communication skills, and proficiency with various tools. This role offers a competitive salary, flexible hours, generous paid time off, health coverage, mentorship, professional development, and global networking opportunities.

Requirements

• Proven experience in operations or executive support for a fast-growing business
• Exceptional organizational, project management, and multitasking skills
• Strong communication and relationship-building skills
• Capable of building solutions, standard operating procedures (SOPs), and processes
• Proficiency with Google Excel, Slack, Shopify, CRMs, and project management tools (Notion, Asana, Monday.com)
• Analytical mindset with experience in data tracking/reporting

Responsibilities

• Manage calendars for the CEO & CMO, prioritizing meetings for maximum business impact
• Handle all inbound scheduling and stakeholder coordination
• Attend leadership meetings, capture notes/action items, and ensure follow-through
• Send daily iMessage updates on sales, revenue, CAC, accomplishments, and priorities
• Oversee inboxes, drafting and replying on behalf of executives
• Maintain Google Drive structure, access controls, and legal documentation
• Act as the communication hub for internal teams and agencies/vendors
• Run operational meetings, track deliverables, and manage launch checklists
• Own vendor relationships and contract renewals over time
• Manage the operational critical path for all product launches
• Coordinate inventory, creative assets, marketing campaigns, and 3PL readiness
• Document and improve SOPs for repeatable launch success
• Track and report on daily sales, CAC, and operational KPIs
• Build dashboards and generate insights from Shopify, Motion, TripleWhale, and other tools
• Oversee expense tracking, vendor invoices, and profitability monitoring
• Maintain product knowledge documents and CX SOPs
• Identify process gaps, propose solutions, and execute improvements
• Anticipate operational risks and develop mitigation plans

Preferred Qualifications

• Experience in e-commerce or consumer brand operations
• Familiarity with TripleWhale, ShipBob, Gorgias, Klaviyo, Postscript, and Loop
• Experience managing launches or large-scale marketing projects

Benefits

• Competitive salary based on experience and skills
• Fully remote—work from anywhere
• Generous paid time off to rest and recharge
• Health coverage after 3 months (for full-time employees)
• Direct mentorship from international industry leaders
• Ongoing learning and professional development resources
• Global networking opportunities
• Flexible hours to support work-life balance