Creative Operations Manager

Summary

Join Grow Therapy as their Creative Operations Manager and become the operational backbone of their creative process. You will manage the end-to-end planning and execution of creative projects, overseeing resource management and capacity planning across the creative team. This role requires close collaboration with various teams, including brand, design, copy, and growth marketing, to ensure high-quality creative work is delivered on time and within budget. You will also be responsible for developing and maintaining project timelines, deliverables, and budgets, as well as identifying and resolving project risks. The ideal candidate possesses a calm, solutions-oriented mindset, deep familiarity with creative workflows, and a passion for bringing order to creative chaos. This role offers a competitive salary and benefits package.

Requirements

• 5+ years of experience in creative operations, project management, or resource management—ideally in an agency or in-house creative environment
• Proven track record managing digital-first campaigns and deliverables, with bonus points for experience in video and print
• Proficiency in project management and collaboration tools (e.g., Monday.com, Workfront, Asana, Smartsheet, Adobe Creative Cloud, Slack, etc.)
• Analytical mindset with the ability to track performance and refine systems over time
• Strong communication and stakeholder management skills—you know how to keep everyone aligned without slowing down the work
• Deep understanding of agency-style workflows, timelines, and team dynamics
• Ability to thrive in a fast-paced, ambiguous environment with multiple stakeholders and shifting priorities
• A calm, proactive, detail-obsessed approach to managing complexity and deadlines

Responsibilities

• Manage the end-to-end planning, execution, and delivery of creative projects, including digital campaigns, social content, video, and print
• Oversee resource management and capacity planning across the creative team, ensuring optimal utilization of internal and external talent
• Serve as a primary point of coordination between creative, growth, and other cross-functional teams
• Propose, implement, and document scalable workflow processes that drive efficiency and clarity
• Develop and maintain detailed project timelines, deliverables, and budgets
• Identify project risks and blockers early, and implement solutions to keep work on track
• Lead project kickoffs, creative reviews, and postmortems, ensuring clear communication and accountability throughout
• Ensure all creative output aligns with project goals, brand standards, and stakeholder expectations
• Own vendor management and contracting

Benefits

• Comprehensive health insurance plans, including dental and vision
• Flexible working hours
• Flexible Time Off
• Company-wide winter break
• Mental health mornings (2 hours each week)
• Wellness Stipend
• In-office meals and snacks
• Continuous learning opportunities