Learning Specialist

Summary

Join FreedomCare, a leading home care agency, as their Learning Specialist! This remote role, with occasional national travel, focuses on delivering effective training programs for employees. You will facilitate training initiatives, onboard new hires, assess learner performance, create training materials, and report on program effectiveness. The ideal candidate possesses a Bachelor's degree (or equivalent experience) and at least three years of training experience, including virtual and in-person delivery. FreedomCare offers competitive compensation, medical benefits, retirement plans, wellness programs, and ongoing learning opportunities.

Requirements

• Possess a Bachelor’s degree in a related field such as education, communications, or human resources. Equivalent professional experience is also acceptable
• Have a minimum of three years in a training role
• Have experience with delivering both virtual and in-person training
• Have experience in the education, communications, or HR fields; healthcare industry experience is highly desirable
• Have experience creating multimedia training materials such as PowerPoint presentations and job aids
• Have familiarity with Learning Management Systems and remote training solutions
• For internal candidates: Thorough knowledge of company processes and quality standards, along with meeting current productivity and quality expectations
• Be proficient in Microsoft Office (Excel, PowerPoint, Word, SharePoint, Teams)
• Have experience with virtual conference applications (Microsoft Teams, Zoom, Adobe Connect)
• Possess advanced knowledge and skills in Adult Learning and e-Learning principles, with an ability to stay updated on emerging trends
• Possess excellent communication skills, both written and verbal, including public speaking
• Possess strong coaching skills and emotional intelligence
• Have the ability to apply adult learning theories effectively and tailor learning solutions to optimize trainee performance
• Possess exceptional leadership qualities and the ability to manage priorities in a dynamic environment

Responsibilities

• Facilitate and lead a variety of training initiatives, including new hire training, tenured employee upskilling, and refresher courses
• Cultivate a learning environment that encourages a growth mindset to enhance employee performance across all levels
• Lead new hires through their onboarding process, including on-the-job training, and support their transition to team roles, incorporating manager debriefs and interim managerial duties as needed
• Assess and evaluate learner performance at multiple stages using tools like Kirkpatrick Level 1-3 Evaluations to ensure effective learning outcomes
• Provide individualized coaching and feedback, develop tailored support plans for learners needing additional help, and craft action plans to address performance concerns
• Create and revise training materials and support resources, such as PowerPoint decks and job aids, to stay aligned with evolving business processes and brain-based learning strategies
• Measure and report on learner progress and training program effectiveness, identifying areas for enhancement in both content and delivery methods
• Develop relationships with cross-functional business leaders to ensure training alignment with business objectives and initiatives
• Engage in hands-on training methods like evaluations, shadowing, and one-on-one support to reinforce learning and application on the job
• Continuously update personal knowledge and training content to reflect new industry trends and business opportunities, utilizing the latest in training effectiveness tools and adult learning principles

Preferred Qualifications

• Have experience in the education field, communications, HR, or telephonic customer-service (education and/or experience in healthcare administration is also desirable)
• Have experience delivering virtual and in-person training
• Have experience within the healthcare industry
• Have experience creating PPT presentations, job aides, or other multimedia assets
• Have experience with Salesforce
• For internal candidates that apply: Thorough knowledge of FreedomCare processes and quality standards

Benefits

• Competitive compensation
• Medical benefits
• Retirement plans
• Wellness programs
• Fun company events
• Ongoing learning opportunities