Learning And Development Specialist

Summary

Join Hopper as a Learning Specialist and design, develop, and implement learning strategies and training programs for the Service Optimization team. You will own a vertical, collaborating with stakeholders to create timely and relevant training for agents. This role involves improving the onboarding program and upskilling efforts, primarily focusing on instructional design and building online courses using Guru. You will conduct training needs analysis, create training content, manage learning libraries, and evaluate training effectiveness. Hopper offers a modern approach to learning with a supportive training team and various benefits.

Requirements

• 3 years of experience in learning program management and instructional design
• Broad understanding of travel management (flights) and travel agent functions
• Broad understanding of learning & development and quality assurance in contact centers
• Experience working in Flight GDSes, mainly Sabre & Amadeus
• Strong instructional design skills with a focus on e-Learning and self-guided learning for travel agents
• Experience in building Learning & Development Courses
• Understanding of common learning theories and models (Knowles, Bloom, Gagne, Kirkpatrick, etc.)
• Excellent direct communication skills, written and verbal
• Enthusiasm and curiosity for conducting research and answering hard questions with data
• Strong analytical skills with the ability to create solutions for operational problems
• Material experience in responding quickly and efficiently to organizational and operational changes
• Ability to develop trainer facing material (facilitator guides) in an easy to digest format

Responsibilities

• Develop and implement learning strategies and training programs via instructional design that drive performance
• Conduct regularly a training needs analysis (TNA) with stakeholders
• Create content for on-demand training courses & facilitator-led training
• Build, organize, and optimize all learning materials (online courses, facilitator guides, job aids, activities, etc.)
• Work with stakeholders to guide and suggest training material based on their needs and projected roadmaps
• Develop content for onboarding, upskilling, and more
• Ensure standards are upheld for facilitator-led trainings including record keeping
• Manage Learning Libraries and assign courses and learning paths
• Use data to evaluate the effectiveness of training
• Integrate quality assurance feedback into the learning content development plan
• Implement best practices that support adult learning
• Experiment with new ideas—we are an adventurous bunch

Preferred Qualifications

NDC experience is a plus

Benefits

• Well-funded and proven startup with large ambitions, competitive salary, etc
• Unlimited PTO
• Carrot Cash travel stipend
• Flexdesk All Access Pass & Work-from-home stipend
• Entrepreneurial culture where pushing limits and taking risks is everyday business
• Open communication with management and company leadership
• Small, dynamic teams = massive impact