Learning Support Manager

Summary

Join Cadmus, a global EdTech company, as a high-performing Learning Support Manager to support teacher users and contribute to our mission of providing high-quality education to 1 billion students by 2050. You will deliver engaging learning experiences through workshops, webinars, and training sessions. Build strong relationships with teachers, design effective assessments, and provide exceptional support to users. Successfully manage multiple projects across pilot and enterprise implementations. Cadmus offers a flexible work culture with remote options, learning allowances, and a diverse and inclusive workplace.

Requirements

• You hold a bachelor's degree from a leading university
• You have 5+ years of experience working as a teacher, trainer, tutor, learning designer, etc, developing, delivering and evaluating learning experiences
• You have experience providing support to users of a product
• You have demonstrated experience in managing complex projects, both independently and as part of a team

Responsibilities

• Deliver high-quality, fun and impactful learning experiences across a variety of workshops, webinars and training sessions for all of our teacher users
• Win current and prospective teacher users over in individual and group meetings by building meaningful and value-driven relationships both in-person and online
• Design high-quality, scaffolded assessments to ensure our teacher users consistently deliver outstanding learning experiences to their students
• Deliver exceptional support experiences for our teacher and student users by handling inbound support requests
• Successfully manage multiple projects working end-to-end across our pilot and enterprise implementations

Preferred Qualifications

• Educational Design : Passionate about creating and delivering engaging training sessions, workshops, and webinars tailored for educated professionals. Skilled in developing, delivering, and evaluating effective learning experiences grounded in pedagogical principles
• Relationship Building : Adept at winning over individuals in one-on-one and group settings, both in-person and online. Possesses strong interpersonal skills and a talent for establishing meaningful connections quickly
• Assessment Design : Skilled in crafting high-quality, scaffolded assessments that align with pedagogical best practices. Experienced in developing assessments that enhance the learning process and encourage skill development
• Support : Detail-oriented approach to solving problems. Proven ability to provide exceptional support and services to users, customers, teachers, and/or students
• Project Management : Demonstrated organisational expertise with a focus on prioritisation, discipline, and stakeholder management. Experienced in successfully managing projects from initiation to completion, both independently and collaboratively

Benefits

• A flexible working culture where you have the option to work from Melbourne HQ or remotely
• Learning allowances; because we don’t just have words on a website, we genuinely do what we say and provide educational opportunities to all (including the Cadmus team)
• A diverse and inclusive workplace where there are no barriers to anyone succeeding
• A surrounding team of mission-driven individuals who genuinely love what they do