Community & Learning Manager

Summary

Join Casebook PBC's Customer Experience team as a Community Manager, contributing to our mission of improving outcomes for at-risk children and families. Reporting to the Head of Marketing, you will establish and manage customer communities, create engaging content, and foster member engagement. Responsibilities include developing events, addressing community inquiries, identifying key advocates, and devising communication strategies. You will also drive review activity on peer review sites and propose initiatives to enhance the function's impact. This role requires proven community management experience, excellent communication and relationship-building skills, and proficiency in relevant tools and technologies. Casebook PBC offers a competitive salary and benefits package, including health insurance, 401k, and paid time off, along with opportunities for professional growth and development.

Requirements

• Proven experience as a community manager or in a similar role
• Excellent at building relationships with key stakeholders internally and externally
• Track record of planning and leading successful community initiatives
• Ability to identify and monitor relevant community KPIs
• Strong verbal and written communication skills
• Exceptional interpersonal and presentation abilities
• Hands-on experience with social media management
• Proficiency in interpreting website traffic and understanding online marketing principles
• Attention to detail, critical thinking, and problem-solving skills
• Bachelor's degree in Marketing, Communications, or a relevant field
• Ability to thrive in a fast-paced, agile environment and prioritize tasks effectively
• Familiarity with technologies crucial for the role's success
• 3+ years of experience in a similar role within growth-stage B2B SaaS environments
• Community platform tools
• Email marketing tools
• Analytics and reporting
• Event management tools
• CRM familiarity
• Community engagement & moderation
• Customer advocacy development
• Cross-functional collaboration
• Strategic thinking & innovation

Responsibilities

• Establish and manage communities for customers, including online forums and in-person user group events
• Produce and moderate engaging multimedia content tailored to the community's interests and strategic goals
• Develop events, groups, and activities to foster member engagement and advocacy
• Address community inquiries and feedback, sharing insights with internal teams, including product and marketing
• Identify and cultivate key advocates within the community, tracking their interest in becoming customer champions, references, or contributors to case studies
• Devise strategies and plans to effectively communicate and engage with customers, providing them with valuable insights, best practices, product updates, and trends
• Drive review activity on peer review sites and communities like G2, TrustRadius, Capterra, and Gartner Peer Insights
• Innovate and propose initiatives to enhance the impact of the function and achieve scalable outcomes

Preferred Qualifications

Experience working with or for nonprofit organizations or government agencies is advantageous

Benefits

• Competitive salary and benefits
• Opportunities for professional growth and development
• Collaborative and supportive team environment
• The chance to make a real difference by supporting those who help others
• $115,000 - 125,000 Salary + Bonus + Benefits + Equity
• Full benefits package including employer funded health insurance for you and a spouse, 401k, and three weeks vacation time