WinnCompanies is hiring a
Leasing and Occupancy Specialist I

Summary

WinnCompanies is seeking a Leasing and Occupancy Specialist I to join their team at Southstead Apartments in Lubbock, TX. The role involves leasing and marketing activities, customer service, and maintaining budgeted occupancy. The candidate should have high school diploma or GED equivalent and 1-3 years of relevant work experience.

Requirements

• High school diploma or GED equivalent
• 1-3 years of relevant work experience
• Proficiency in Microsoft Office applications
• Solid organizational and administrative skills
• Excellent customer service skills
• Outstanding verbal and written communication skills
• Superb attention to detail

Responsibilities

• Interact with prospective and current residents to achieve maximum occupancy
• Generate and manage traffic, lotteries, wait list, property tours, leasing apartments, qualifying prospects, and following up on prospect leads
• Prepare lease documentation applicable to program types, complete move-in paperwork and procedures, maintain applicable databases, and ensure tour route, amenity areas, and show units are to company standard
• Deliver customer service that exceeds expectations for new and current residents
• Educate and implement WinnCompanies programs, processes, and policies to new and current residents as applicable
• Review, prioritize, and distribute resident service requests as required
• May assist with the planning and facilitation of property events or programs required by the mixed income program guidelines
• May assist on-site management with ensuring all marketing documents, supplies, reports, advertisements, and web content are current and updated a necessary based on property, regional or corporate initiatives
• Maintain relationships with area businesses, local housing offices, employers, and real estate brokers to generate new business or to maintain an extensive waiting list for all unit types
• Remain current with local events and hiring trends that may have an impact on the property
• Remain up-to-date with federal, state, or other regulatory requirements and programs

Preferred Qualifications

• Associate's degree
• Experience in property management, affordable/tax credit programs, hospitality, or customer service
• Experience with Yardi or RealPage property management software
• SHCM certification
• Certified Occupancy Specialist (COS) certification

Benefits

• Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)
• 401(k) plan options with a company match
• Various Comprehensive Medical, Dental, & Vision plan options
• Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution
• Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance
• Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)
• Tuition Reimbursement program and continuous training and development opportunities
• Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options
• Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!)
• Flexible and/or Hybrid schedules are available for certain roles
• Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families