Occupancy Specialist I

Summary

WinnCompanies is seeking a detail-oriented Occupancy Specialist for their 154-unit mixed income property in Santa Rosa, CA. The role involves leasing and marketing activities, interacting with residents, generating leads, maintaining databases, delivering exceptional customer service, and assisting with property events or programs as required.

Requirements

• High school diploma or GED equivalent
• Minimum of 1-2 years' experience in affordable housing and customer service
• Strong attention to detail
• Ability to work under pressure
• Exceptional interpersonal and communication skills
• Some working knowledge of Programs, such as Section 42 Tax Credit and BONDS

Responsibilities

• Interact with prospective and current residents to achieve maximum occupancy
• Generate and manage traffic, lotteries, wait list, property tours, leasing apartments, qualifying prospects, and following up on prospects leads
• Prepare lease documentation applicable to program types, complete move-in paperwork, and procedures, maintain applicable databases, and ensure tour route, amenity areas, and show units are to company standard
• Deliver customer service that exceeds expectations for new and current residents
• Educate and implement WinnCompanies programs, processes, and policies to new and current residents as applicable
• Review, prioritize, and distribute resident service requests as required
• May assist with the planning and facilitation of property events or programs required by the mixed income program guidelines
• Maintain relationships with area businesses, local housing offices, employers, and real estate brokers to generate new business or to maintain an extensive waiting list for all unit types
• Remain current with local events and hiring trends that may have an impact on the property
• Maintain knowledge and understanding of current and sub markets; to include competitors and customer demographics
• Responsible for gathering appropriate documents by program types for residency approval submission to the appropriate person or third-party vendor for review and approval during the recertification process
• Remain up to date with any/all federal, state, and/or other regulatory requirements and programs

Preferred Qualifications

• Associate's degree
• Experience in leasing or property management
• Bilingual in English and Spanish

Benefits

• Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)
• 401(k) plan options with a company match
• Various Comprehensive Medical, Dental, & Vision plan options
• Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution
• Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance
• Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)
• Tuition Reimbursement program and continuous training and development opportunities
• Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options
• Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!)
• Flexible and/or Hybrid schedules are available for certain roles
• Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families
• To learn more, visit winnbenefits.com