Leave Case Manager

Summary

Join Instant Teams as a Leave Case Manager and administer clients' Family Medical Leave Act (FMLA) policies. You will process leave of absence paperwork, respond to associate inquiries, and review FMLA documentation for accuracy. Responsibilities include making recommendations on FMLA requests, coordinating documents, generating reports, and maintaining compliance with regulations. You will also assist management with leave situations, provide guidance, and participate in developing team goals. The position requires a high school diploma, 1-2 years of related experience, and strong communication and organizational skills. The role is 100% remote with a salary of $21/hour and benefits including equipment.

Requirements

• High School Diploma
• 1-2 years of related experience
• Current knowledge of the integrated disability and absence management industry
• Excellent customer service skills and ability to manage difficult and stressful situations
• Strong communication skills – written, verbal, persuasion, motivation, facilitation of strong working relationships
• Ability to manage business expectations and resolve concerns, by communicating status and issues
• Ability to effectively prioritize and escalate customer issues
• Ability to interpret and analyze multiple facts
• Knowledge of state and federal FMLA regulations
• Strong organizational skills
• Excellent interpersonal skills
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies
• Training: Monday - Friday 8am - 5pm EST
• Post Training: Monday - Friday 8am - 5pm

Responsibilities

• Administer various clients’ Family Medical Leave Act (FMLA) policy and performing various clerical duties to support the administration and operational functions of the unit
• Assists associates with leave of absence requests and guides them through the process
• Processes all leave of absence paperwork according to established procedures and laws
• Provides timely and accurate responses to associates and all levels of management concerning day-to-day issues and activities
• Administers the FMLA policy; reviews FMLA documentation for accuracy and completeness
• Makes recommendations to approve or deny requests for FMLA based on federal regulations
• Coordinates correspondence, forms, and other documents via the claim system
• Generates reports as required; maintains files, inputs, and analyzes data
• Assists management with leave of absence situations and provides guidance within the policy and established legal guidelines
• Keeps complete records of all LOA requests and maintains tracking and analysis of data
• Participates in developing goals, objectives, and systems
• Maintains compliance with standards and federal/state regulations
• Serves as an internal reference to the team for certification requirements and processing
• Contacts Providers for clarification
• Supports management with special projects as necessary
• Performs other duties as assigned

Preferred Qualifications

Knowledge of medical disability management

Benefits

• Pay: $21/hour
• Equipment is provided
• 100% remote