Compliance Training Program Manager

Summary

Join Mercury as the Compliance Training Program Manager and design, own, and scale the company's enterprise-wide compliance training program. You will conduct training needs assessments, build and maintain a comprehensive training calendar, develop and deliver training on various compliance topics, and manage the learning management system (LMS). This role requires collaboration with cross-functional stakeholders to ensure training accuracy and effectiveness. You will also own metrics and feedback loops to evaluate program effectiveness and reduce risk behavior. Building scalable workflows and staying updated on compliance risks are key responsibilities. This is a high-impact role offering autonomy to define training strategy and introduce new tools and workflows.

Requirements

• Proven experience building or scaling a compliance or risk training program at a fintech, financial institution, or high-growth tech company
• Strong knowledge of compliance domains (e.g., AML/BSA, UDAAP, Fair Lending, Privacy, Product Compliance) and how to communicate these effectively to different functions
• Expertise in instructional design principles and tools, as well as LMS platforms (e.g., WorkRamp, Docebo, or similar)
• Excellent program and stakeholder management skills — you are comfortable aligning Legal, Compliance, Product, and People teams around shared goals
• You independently define and gain consensus on what quality looks like in your work
• You proactively find, prioritize, and execute key projects, balancing strategic planning with tactical delivery
• You thrive in an environment that values creativity, autonomy, and iteration

Responsibilities

• Conduct a company-wide training needs assessment to identify training gaps, regulatory obligations, and team-specific risk exposure
• Build and maintain a comprehensive compliance training calendar covering onboarding, annual, ad hoc, and targeted training
• Develop and deliver training on a variety of topics, including AML/BSA, UDAAP, Fair Lending, complaints, information security, product compliance, third-party risk, and more
• Design content using sound instructional design principles and tailor it to a variety of audiences (e.g., CX, Product, Engineering, bank partners)
• Manage our learning management system (LMS) — including assignment logic, tracking, reminders, reporting, and audit-readiness
• Collaborate closely with SMEs and stakeholders to ensure training is accurate, engaging, and effective
• Own metrics and feedback loops to evaluate training program effectiveness, improve comprehension, and reduce risk behavior
• Build scalable, repeatable workflows to support training delivery, including integrations with onboarding and regulatory change management processes
• Stay up to date on emerging compliance risks and regulatory expectations to continuously evolve the training program

Benefits

• Base salary
• Equity (stock options)