Lending Quality Assurance Manager

Summary

Join Figure, a leading non-bank HELOC lender, as a high-performing Quality Assurance (QA) Manager. You will play a key role in developing and maintaining a robust QA program, performing reviews on lending products, and collaborating with cross-functional teams. This position requires strong analytical skills, experience in regulatory underwriting or compliance, and the ability to navigate various underwriting guidelines. The role offers a competitive salary, quarterly bonuses, equity stock options, and a comprehensive benefits package including health insurance, paid time off, and family leave. Figure fosters a supportive and collaborative environment where continuous learning and problem-solving are valued. Apply today and contribute to our mission of maximizing the value of homeownership!

Requirements

• 5+ years of regulatory underwriting, compliance, quality assurance, lending operations, or related experience
• Bachelor’s Degree
• Ability to handle several projects at once while staying organized, detail oriented, and diligent
• Ability to work effectively across functions to achieve common goals
• Strong communication skills - ability to articulate verbally and in writing, plans, processes, policies, and issues to stakeholders
• Ability to thrive in a fast-paced startup environment
• Experience navigating and applying Fannie Mae conforming, and investor and aggregator and non-conforming, underwriting guidelines
• Competency in, and understanding of investor, rating agency and third-party review requirements
• Strong analytical skills and attention to detail and time management
• Ability to handle multiple assignments in a high production, timeline sensitive environment with minimal supervision
• Excellent verbal and written communication
• Proficient in Microsoft office products especially Excel as well as QA testing software

Responsibilities

• Develop and maintain a strong Quality Assurance program
• Perform Quality Assurance reviews on Figure’s lending products such as HELOCs and mortgages
• Assist with monthly QAC reporting, data analysis, and defect trending within QA/QC software and tools
• Collaborate with Lending Operations, Product, and Data to improve loan production quality and risk detection
• Partner with the Compliance and Capital Markets teams to ensure processes, procedures, and loan products meet investor eligibility requirements
• Recommend underwriting and change-management enhancements based on QA audit results and industry/investor product changes
• Underwrite Figure loan files for income calculations, assets, red flags, credit, and collateral
• Review file data integrity and identify defects in the loan production process
• Perform credit analysis, ensuring all loans meet agency and investor eligibility
• Review pre-closing loan documents to ensure compliance with all Federal, State, and local compliance requirements and regulations
• Work closely with Lending Operations on trending defects and remediation
• Recommend and implement enhanced quality assurance methodologies and metrics to improve overall quality

Preferred Qualifications

Knowledge regarding federal and multi-state regulations impacting the mortgage industry a plus

Benefits

• Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans
• Company HSA, FSA, Dependent Care, 401k, and commuter benefits
• Employer-funded life and disability insurance coverage
• 11 Observed Holidays & Accrued PTO plan
• Up to 12 weeks paid family leave
• Continuing education reimbursement
• Salary Compensation Range: $109,120 - $136,400
• Quarterly 25% bonus target
• Equity stock options package