Quality Assurance Specialist I

Summary

Join Octane®, a remote-first company revolutionizing recreational purchases, as a Quality Assurance team member. You will prepare scoring forms, report findings, and ensure compliance with regulatory requirements. Responsibilities include monitoring call effectiveness, assessing post-training performance, identifying process gaps, facilitating team calibration, and collaborating with internal/external partners. The role demands knowledge of compliance and regulatory expectations, proficiency in various tools, and strong attention to detail. Octane offers a comprehensive benefits package including robust healthcare, generous PTO, parental leave, a 401k plan, educational assistance, and wellness benefits.

Requirements

• High School Diploma or General Educational Development (GED) certificate
• Demonstrated knowledge of Compliance requirements and Regulatory expectations, and process QA assessment
• Be able to execute tasks using multiple tools/platforms  at any given time e.g.,  Salesforce, Slack, e-mail, Google Sheets, Lender Portal, ACES as well as the LiveVox and Five9 calling platforms

Responsibilities

• Perform monitoring and scoring of call effectiveness on a prescribed number of calls per agent (Collector or Customer Engagement Specialist) per month, reporting on results as required
• Ensures compliance with Octane’s policies and procedures, as well as State and Federal laws, regulations and standards
• Assist in follow-up call monitoring of new hires/transferees or load levelers to assess performance post training
• Identify gaps and risks resulting from revised policy/procedural changes and to review for system anomalies that may impact reviews
• Facilitate team calibration sessions on a bi-weekly basis
• Professionally interact with internal and external business partners to champion compliance of policies and procedures
• Keep results of all call and process reviews strictly confidential, discussing results only with management and applicable parties as directed
• Retain calls, reviews and scoring sheets as required by management in accordance with policies and standard operating procedures
• Provide insights to drive continuous improvement
• Become familiar with all company calling and process rules as provided by Octane Policies and Procedures, Chief Compliance Officer and company attorneys

Preferred Qualifications

At least 1+ years of audit experience in Collections, Servicing, Loan Processing, Underwriting, or Funding,  in the Automotive, RV, motorsports or consumer loan durable goods industries

Benefits

• Robust Health Care Plans (Medical, Dental & Vision)
• Up to 20 Days PTO (Accrued)
• Generous Parental Leave
• Retirement Plan (401k with Company Match)
• Educational Assistance/Tuition Reimbursement up to $3K/year
• Powersports Safety Benefit
• Wellhub (Gympass) Wellness Benefit