Loan Specialist Sales

Summary

Join The Savings Group as a remote Loan Specialist and contribute to a dynamic FinTech company revolutionizing auto finance. You will provide direct-to-consumer auto loan and refinance solutions, delivering exceptional customer service and structuring loans. This role offers significant earning potential, with a six-figure income achievable through a commission-based structure. The company provides comprehensive training, benefits including paid time off, 401k matching, and health insurance, and opportunities for professional growth. While sales experience is beneficial, adaptability and versatility are key. This remote position is open to candidates outside the Denver metro area and specific excluded states.

Requirements

• High school diploma, or equivalent
• Ability to speak, read, and write fluent English
• Strong verbal and written communication skills, with an emphasis on communication of channel operations
• Ability to effectively communicate with all levels of the company
• Ability to establish and maintain effective working relationships and objectively coach associates and management through complex issues
• Excellent presentation skills
• Basic computation skills
• Ability to manage your time, energy and workspace well and accomplish all assigned tasks successfully before end of day
• Detail-oriented with the ability to organize, prioritize, and work independently
• Strong reasoning and critical thinking skills
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
• Ability to deal with problems involving concrete variables in standardized situations
• Proficient with Microsoft Office and Teams, with intermediate Excel ability
• Ability to navigate multiple systems and platforms

Responsibilities

• Provide direct-to-consumer auto finance and refinance solutions
• Deliver superior customer service, respond to inquiries, and offer additional finance and coverage options
• Structure loans and pitch optional coverages to borrowers
• Manage the loan through different steps to ensure funding
• Prepare loans for the contracting process
• Call borrowers to review electronic documents and title documents
• Ensure all documents are signed and tracked
• Handle various statuses of the loan, ensuring all steps are followed and errors are fixed promptly
• Interact with customers to understand their needs and provide tailored auto finance and refinance options
• Provide exceptional customer service, addressing inquiries and resolving any issues promptly and professionally
• Facilitate the loan application process from start to finish, ensuring all required documentation is accurately completed and submitted, while working with supporting departments
• Achieve 60+ outbound phone calls daily, with 3 to 5 hours of talk time including texting and emails
• Maintain a deep understanding of our products to effectively offer and explain additional options to customers
• Develop sales skills to effectively present benefits of loan options and sell additional products
• Manage expectations and overcome objections with a consultative sales approach
• Work within our lending partners' guidelines
• Walk customers through document signing, collecting necessary stipulations, consistent follow up until loan has funded
• Ensure quality assurance of all work through provided tools - lender information, state information, documentation, notation, checklists, etc
• Work closely with other team members and departments to ensure a seamless customer experience
• Adhere to all regulatory and company policies to ensure compliance in all loan processing activities
• Effectively manage and maintain an organized pipeline
• Perform additional duties as required

Preferred Qualifications

• Associate's or bachelor's degree
• Experience with CRMs
• Experience in sales

Benefits

• Six (6) figure earning potential with hourly/salary plus uncapped commissions
• Average Loan Specialists are pacing at $70-80k per year with top performers exceeding $150k+ per year, which is uncapped and has no ceiling
• This position starts as an hourly based position ($17.31/hour) and includes overtime pay along with a higher per deal commission plan for the first three full months to allow for ramp up time with great earning potential during your learning period
• On the first day of the fourth full month Loan Specialists move to salary on the standard commission structure based on a tiered system for overall revenue and product sales
• On top of uncapped commissions, the better you perform the more leads you are provided, greatly increasing your earning potential
• 2 weeks training
• Paid time off and paid holidays
• 401K with company match
• Health, dental, vision, life and disability insurance options