License Manager III

Summary

Join our team as a proactive and detail-oriented License Manager to oversee the procurement, compliance, optimization, and renewal of software licenses. This critical role ensures cost-effective software use, license compliance, and alignment with IT governance. You will collaborate with internal stakeholders and external vendors to manage licensing for major software publishers. Responsibilities include monitoring license compliance, coordinating audits, tracking license usage, maintaining records in SAM tools, and working with IT operations for optimization. You will also support procurement and renewal processes, interpret license agreements, and liaise with vendors. The role involves preparing reports, recommending cost savings, supporting chargeback processes, and contributing to process automation and documentation.

Requirements

• Bachelor's degree in IT, Business Administration, or a related field
• 4+ years of experience in software license management or software asset management (SAM)
• Strong knowledge of license models for Tier 1 vendors (e.g., Microsoft, VMware, Oracle, Adobe)
• Familiarity with software asset management platforms (e.g., ServiceNow, Snow, Flexera)
• Understanding of ITIL practices and software lifecycle concepts
• Intermediate to advanced Excel skills, including strong command over formulas, logic, and data analysis
• Ability to analyze large datasets and prepare reports
• Good negotiation and communication skills for working with vendors and stakeholders

Responsibilities

• Monitor and manage software license compliance across multiple vendors (e.g., Microsoft, VMware, Adobe, Citrix)
• Ensure alignment with contractual terms and internal usage policies
• Coordinate internal audits and support vendor audits with accurate license data
• Track license entitlements, deployments, and usage throughout the software lifecycle
• Maintain up-to-date records in software asset management tools (e.g., ServiceNow, Flexera, Snow)
• Work with IT operations to identify underused or overutilized assets for optimization
• Support license procurement and renewal processes in collaboration with procurement and legal teams
• Interpret complex license agreements and advise on best practices for use
• Liaise with vendors and resellers for quotes, renewals, true-ups, and support escalations
• Prepare usage reports, license position summaries, and compliance dashboards
• Recommend cost-saving opportunities by identifying redundant or unused licenses
• Support internal chargeback processes for license usage reporting
• Contribute to the refinement and automation of software license tracking processes
• Assist in developing standard operating procedures and knowledge base documentation