Licensed Clinical Program Director, Substance Use Disorders Program

Summary

Join Mindoula as the Program Director of the Substance Use Disorders Program, leading a multidisciplinary team to provide care for individuals facing substance exposed living across multiple states.

Responsibilities

• Partner with People Operations colleagues to hire, train, and coach an exceptional team
• Understand contractual obligations to all relevant health care plan partners, in full, and ensure that all are met successfully at all stages of program implementation and delivery
• Create a plan to implement new programs, in partnership with other members of the Specialty Population Health Management team. Ensure it is scalable and sustainable, and then deliver
• Solve problems as needed throughout the implementation to ensure all issues are resolved, goals are met and health plan partners are satisfied
• Deliver against monthly and quarterly enrollment objectives through SMART metrics and KPIs, implement improvements as needed to meet targets
• Coach and mentor all members of the team to deliver excellent service with a goal of high-quality engagement for all members, ultimately improving lives and reducing total cost of care across the cohort
• Ensure all team members know how to perform the core functions of their job, including onboarding members, delivering interventions, and utilizing the internal system to monitor their assigned members to maximize engagement and improve outcomes
• Facilitate a standardized approach to managing quality by integrating the systems of Quality Assurance (QA) and Performance Improvement (PI)
• Collect and synthesize data that highlights member outcomes to support team training, improve high-quality engagement, deepen internal understanding across markets, strengthen relationships with our partners, and enable us to continually drive toward results
• Manage to and report out on operational budgets for the program and partner with the leadership team to ensure delivery within or below approved limits
• Deploy standardized clinical models to achieve quality clinical outcomes that align with financial outcomes, across a multi-state clinical operation
• Lead and manage a team of Program Managers, Therapists, and Peer Support Specialists with the responsibility of overall team success
• Ensure that the clinical team is providing therapeutic care that complies with organization's best practices, standards, policies and procedures
• Contribute to the construction of clinical pathways, group therapy, classes and behavior-focused practice protocols
• When needed, carry a small caseload of clients and conduct biopsychosocial assessments to determine behavioral healthcare treatment plans for patients - e.g., when launching a new market or supporting a transition between clinicians
• Create and oversee scalable processes for client engagement, communication, and care collaboration
• Ensure strict compliance to all local, state, federal laws, and health plan rules and regulations
• Partner with compliance as needed/requested, including to conduct audits as required
• Model Mindoula values and promote responsible and ethical stewardship of company resources
• Perform other duties as assigned or as required to ensure success of our programs and partnerships