Manager, Coordinated Access Model

Summary

Join Unite Us as the CAM Manager and lead a team of specialists operating the Pinellas County Coordinated Access Model (CAM), streamlining access to mental health and substance use disorder services. As a Master's level or licensed clinician in FL, you will manage a team, provide oversight and guidance, promote a positive work environment, and maintain contractual requirements.

Requirements

• Master's degree in Counseling, Social Work or related field (MSW, MPH, MSN, etc)
• Clinical licensure (LCSW, LMHC, LPC, etc.) in the state of FL strongly preferred
• Experience in conducting screenings, assessments and navigating the behavioral health and substance use disorder landscape
• Knowledgeable of the Florida behavioral health infrastructure and operations
• Have a minimum of 2 years experience in coaching or supervising staff
• Have experience in navigating social services as an individual, case manager, social worker, care navigator
• Have empathy and passion for helping vulnerable populations
• Have advanced computer skills and are a quick learner who is excited to become an expert in new technologies and tools
• Have relationship management skills
• Are able to set priorities for yourself and the team, and work independently

Responsibilities

• Manage a team of CAM Specialists and a CAM Supervisor
• Provide oversight and guidance for the CAM Specialists and CAM Supervisor on the execution of their role and the completion of short biopsychosocial assessment, LOCUS, and other screenings for clients seeking assistance
• Promote a positive and productive work environment where team members feel like they can do their best work, achieve their goals, and contribute to company success
• Responsible for QA/QI, data quality for metrics, appointment calendar and provide regular guidance, coaching and feedback to all specialists
• Responsible for meeting compliance standards for sensitive service types and sensitive organizations on the platform
• Maintain the accountable structures within your team to ensure contractual requirements are met
• Attend meetings as applicable to ensure necessary information is shared with CAM Specialists and action items are followed through
• Represent and promote the CAM throughout the community when applicable
• Create and use status reports to communicate progress of contractual requirements, and develop action plans to maintain individual metrics to meet goals
• Develop and maintain strong relationships with Business Analytics and other cross departmental teams by being an expert resource on the strategy of the CAM
• Collaborate with the Director of Care Coordination and Customer Success Manager for the CAM to develop cross-team strategies for improving outcomes and success of the model. Assist to triage any contractual risks or escalations from your contract’s cross functional team
• Create ongoing support through the telephony system and other software vendors
• Participate in customer facing meetings to discuss client and operational progress

Benefits

• Medical, Dental, and Vision
• We offer insurance to team members and eligible partners and dependents, including unlimited virtual mental health and acute medical visits
• Wellness
• Mental health benefits, such as the Employee Assistance Program (EAP) and wellness platform subscription, are available to all team members
• Flexible Time Off
• Take what you need, including volunteer days and mental health days. We also offer 14 paid, company-wide holidays
• Paid Parental Leave
• Adoptive parents are included