Licensing Specialist

Summary

Join ServiceRocket, a global tech-enabled services company, as a Sales and Marketing team member! You will collaborate with colleagues to provide quotes, manage Salesforce queues, create quotations, and follow up on opportunities. Responsibilities include maintaining the CRM database, answering customer inquiries, and staying updated on ServiceRocket products. The ideal candidate possesses at least one year of customer service experience in a technology company, excellent communication and administrative skills, and a customer-centric approach. ServiceRocket offers a competitive salary, comprehensive benefits including health insurance and retirement plans, stock options, and generous allowances. Become a Rocketeer and grow your career with us!

Requirements

• Minimum of 1 year of customer service experience, ideally in a technology company. This would ideally be within a call center or customer service/support center with a proven track record of progressive selling opportunities
• A positive attitude and desire to grow in the role
• Deeply customer-centric, with strong customer engagement skills
• Excellent administrative skills, with great attention to detail
• Excellent verbal and written English communication skills
• Strong process focus with the ability to suggest and execute process improvements
• Proven ability to work in a semi-autonomous, independent, and fast-paced environment with minor supervision
• Proven ability to effectively multi-task, managing to SLAs whilst ensuring strong attention to detail and quality
• A team player with a can-do attitude who can deliver results in a fast-growing and changing environment
• Self-motivated, disciplined, and proactive

Responsibilities

• Work with other members of the Sales and Marketing teams to provide quotes, drive sales, and delight our customers
• Manage renewals and quoting queues in Salesforce
• Create quotations for Partner Licenses and some ServiceRocket licenses and send them to clients
• Review opportunities for license quotes required
• Follow-up quotations to close and escalate to Sales Development Representative, Account -Manager, or Account Executive where required
• Maintain CRM database and validate data integrity
• Answering and supporting inbound sales, customer and technical support, and finance-related inquiries via our ticketing systems from prospects and existing customers within service level agreement standards. Escalate to Sales Development Representative, Account Manager or Account Executive where required
• Proactively stay on top of ServiceRocket products, services and market knowledge via websites, conferences, marketing information and various other resources
• Attain and Maintain Atlassian Sales Specialist Accreditation
• Assist with e-commerce sales

Preferred Qualifications

• Previous experience in a fast-growing software company
• Experience with CRM, preferably Salesforce

Benefits

• Share the fruit program : when we grow the tree, we share the fruit–when the company grows, we share the profit
• Stock options : you have the opportunity to participate in the ownership of the company
• Health insurance: we support you and your family–your well-being matters
• Retirement plan/funds saving: we care about your future–we have diverse plans depending on your location
• Career pathways program : you can grow horizontally, vertically, or any way you want
• Generous monthly fixed allowances including Rockettoria, Scholarship & Learning, Tech Choice, Wellness
• Generous PTO plus one cultural heritage and community day to celebrate your story, family, and culture