Lifecycle Marketing Associate

Summary

Join Solace, a healthcare advocacy marketplace, as a Lifecycle Marketing Associate and drive growth and retention through email and SMS channels. You will develop and execute initiatives to improve customer perception, acquisition, and retention. This individual contributor role requires a self-starter with a bias for action and comfort with ambiguity. You will report to the Chief Product Officer and work across departments to bring marketing visions to life. Solace is a Series A startup with a fully remote U.S. team. This role offers the opportunity to contribute significantly to a fast-growing healthcare startup.

Requirements

• A bias toward action and execution. You have an exceptional craving for momentum, and you thrive on timelines that would be unrealistic for most others
• Comfort with ambiguity and a refined palate for controlled chaos
• Unfettered creativity
• Intuition on what it takes to create delightful, consumer-oriented experiences to not only acquire customers, but retain them
• Great communication skills that help you work across departments to make marketing visions come to life
• 2+ years of relevant experience in consumer and lifecycle marketing
• Applicants must be based in the United States

Responsibilities

• Bring innovative acquisition ideas—and bring them to life
• Be autonomous. You’ll take full ownership of your work, and you take responsibility for every last detail, every step of the way
• Rapidly produce and launch concepts while laughing in the face of potential failure
• Serve as the go-to liaison with cross-functional and creative partners. Define initiative-level roadmaps of supporting workstreams to ensure work delivers on goals and your deadlines are met
• Provide up-to-date visibility into current projects and ensure the right stakeholders and cross-functional team members are involved at the right time. You’ll document decisions and actions items and follow up with owners on commitments
• Learn and become a guardian of the Solace brand and user expectations, upholding standards and best practices across every touchpoint