Loan Assistant

Summary

Join 20four7VA as a Loan Processing Assistant and support our loan operations team. This role primarily involves managing email communication, with occasional calls using Google Voice. You will help set up loan files, upload them into investor portals, gather client documentation, and coordinate with third parties for required documents and approvals. The position requires strong organizational and communication skills, experience in loan processing (preferred), and comfort with high email volume. The company offers competitive rates, weekly payments, annual rate increases, paid time off, paid holidays, free training, and a supportive community. This is a remote position with a flexible schedule.

Requirements

• Previous experience in loan processing, mortgage, or a related administrative field preferred
• Strong written and verbal communication skills
• Comfortable handling a high volume of emails and using Google Voice for calls
• Ability to work independently, stay organized, and meet deadlines

Responsibilities

• Set up and maintain loan files with accuracy and completeness
• Upload loan files into investor portals for processing and approval
• Communicate with clients via email (and occasionally by phone) to collect necessary information and documentation
• Coordinate with third-party vendors to order supporting documents for loan approval
• Monitor and follow up on outstanding items to ensure timely processing
• Maintain accurate records and organize all client interactions and documents

Preferred Qualifications

Familiarity with investor portals or loan software is a plus

Benefits

• Competitive rates
• Weekly payments
• Annual rate increase (based on performance)
• Paid time off
• Paid holidays
• Free training and upskilling
• Constant support and guidance from managers and mentors
• Clear schedules and guidelines
• A vibrant community always ready to support you