Loan Processor

Summary

Join Better.com as a Mortgage Loan Processor and contribute to our mission of reimagining home finance. You will play a crucial role in processing various loan types, ensuring a smooth and efficient experience for our customers. This position requires strong organizational skills, attention to detail, and the ability to manage a high-volume pipeline. You will communicate directly with customers and third parties, proactively addressing potential delays, and guiding borrowers through the loan process. The ideal candidate possesses extensive mortgage processing experience and a deep understanding of underwriting guidelines. Better.com offers a competitive salary and a comprehensive benefits package.

Requirements

• 3+ years of mortgage processing experience
• Experience processing FNMA, FHLMC, FHA, VA, HELOC, HELOANand Jumbo mortgages
• Knowledge of agency conventional underwriting product guidelines
• Proven ability to effectively manage a high-volume pipeline of files and customers
• Ability to troubleshoot and solve problems independently
• Organized and capable of multitasking
• Detail oriented and technically savvy
• Capable of performing and explaining financial calculations with a strong understanding of how they impact mortgage qualifications
• Approaches challenges with a relentless mindset- no one here gives up. We try, we fail, we try again
• Ability to maintain composure in a fast-paced environment
• Strong communication, organization, and time management skills
• Approaches work with empathy, humility and accountability

Responsibilities

• Communicating directly with customers and various third parties to ensure an efficient and positive experience
• Aggressively managing a pipeline in a timely, accurate and efficient manner, ensuring promptness in communicating with stakeholders and borrowers
• Guiding borrowers from the point of underwriting decision to funding
• Understanding loan applications, Automated Underwriting Systems (DU/LPA), Credit, Income, and Asset documents
• Navigating Suspense decisions and proposing resolutions to the customer
• Adequately preparing loans for Final Underwriting Review
• Escalating internal & third-party delays
• Communicating with customers regarding required documentation, Loan Estimates, Changes of Circumstance, and Closing Disclosures in compliance with mortgage guidelines
• Identifying creative solutions with which we can improve borrower experience and increase efficiency

Benefits

• Benefits eligibility effective DAY ONE
• *$0 medical plan premium offering coverage nationwide paired with our Health Savings Account that includes an employer contribution (*Additional Medical, dental, vision plan options also all with nationwide coverage)
• Flexible PTO
• Immediate virtual mental health support by licensed therapists for our employees and their eligible dependents age 6 and up! First few visits at no cost to you!
• Personalized care for every fertility and family care journey for our employees and their partner!
• Dependent care benefits (i.e. childcare and/or elder care costs) include a company match
• Discount programs and perks including pet Insurance!