Loan Specialist

Summary

Join NEO Home Loans, a Better company, and redefine the homeownership experience. We are dedicated to unlocking people’s full financial potential by providing clarity, transparency, and consistency throughout the loan process. As a Mortgage Loan Processor, you will manage the end-to-end processing of mortgage loan applications, ensuring accuracy and compliance. You will collaborate with various teams and stakeholders, providing excellent client communication and support. We offer a dynamic work environment that values innovation, personal growth, and collaboration. Join our team and be part of a company committed to excellence.

Requirements

• Bachelor's degree in business, finance, or a related field
• Strong organizational and multitasking skills
• Excellent communication and interpersonal skills
• Detail-oriented with a focus on accuracy
• Familiarity with mortgage software and documentation tools

Responsibilities

• Manage the end-to-end processing of mortgage loan applications, ensuring all necessary documents are collected and reviewed for accuracy
• Collaborate with loan officers, underwriters, and processors to facilitate a smooth and efficient application process
• Oversee the organization and maintenance of loan files, ensuring compliance with regulatory standards and company policies
• Verify and validate all required documents and information provided by clients
• Act as a primary point of contact for clients, providing updates on the status of their loan applications
• Address client inquiries and concerns in a timely and professional manner
• Collaborate with internal teams, including underwriting, processing, and closing departments, to ensure a coordinated and efficient workflow
• Communicate with external stakeholders, such as real estate agents and title companies, to coordinate the closing process
• Ensure compliance with industry regulations, company policies, and loan program guidelines
• Conduct quality assurance checks to minimize errors and ensure accuracy in loan documentation
• Monitor and manage the loan pipeline to track the progress of applications and meet closing deadlines
• Provide regular updates to all relevant parties on the status of loans in process
• Proactively identify and address issues or challenges that may arise during the loan application process
• Work with internal teams to find solutions and ensure a positive client experience
• Provide administrative support to loan officers and other team members as needed
• Assist in maintaining accurate and up-to-date records in the loan management system
• Adopts NEOs values in work behavior, decision making, contributions and interpersonal interactions
• Promotes interdepartmental communication and culture
• Lead, develop and motivate the team across all locations and operational functions
• Continued focus to ensure all families (Internal and External) are receiving the best possible service

Preferred Qualifications

Previous experience in mortgage lending operations or loan coordination is preferred

Benefits

• Benefits eligibility effective DAY ONE
• $0 medical plan premium offering coverage nationwide paired with our Health Savings Account that includes an employer contribution
• Additional Medical, dental, vision plan options also all with nationwide coverage
• Flexible PTO
• Immediate virtual mental health support by licensed therapists for our employees and their eligible dependents age 6 and up! First few visits at no cost to you!
• Personalized care for every fertility and family care journey for our employees and their partner!
• Dependent care benefits (i.e. childcare and/or elder care costs) and commuter benefits both include a company match!
• Discount programs and perks including pet Insurance!