Logistics Specialist

Summary

Join Diva International Inc. as a Logistics Specialist and optimize the movement of goods and materials throughout the supply chain. This remote position, based in Ontario, Canada, requires ensuring timely delivery, cost-effectiveness, and adherence to quality standards. You will coordinate logistics, manage orders, process customs documents, and maintain inventory control. The role involves collaboration with internal teams and external partners. Occasional travel may be required. This position contributes to enhancing operational efficiency, customer satisfaction, and overall profitability.

Requirements

• Minimum 3 (three) years of experience in a similar position
• College diploma or certificate in Logistics, Material Management, Supply Chain, or related field
• Be detail oriented: attention to accuracy
• Be self-motivated, confident, energetic, and creative
• Have the ability to prioritize time effectively
• Have excellent computer skills, including Microsoft Excel, Word, PowerPoint
• Be legally eligible for employment and reside in Ontario, Canada

Responsibilities

• Coordinate and monitor the logistics of transporting parts, materials, supplies, ensuring all shipments and deliveries are completed in time for customers and organization
• Coordinate with in-house sales team to promote accurate and timely processing of orders for customers
• Review and approve all Logistics invoices as well as all related charges. Ex: Unloading Fees, Late Fees, Non-conformance Issues etc
• Ensure all SOPs are up to date and provide recommendations for improvement
• Monitor past due orders
• Own new HS codes and specific country documentation requirements
• Own any custom held products and resolution
• Prepare and process all customs documents for International & U.S. shipments
• Provide adhoc reports as necessary (e.g., freight costs)
• Own Chamber of Commerce certifications
• Lead the EDI functions within the logistics department where applicable
• Manage, distribute and process purchase orders and Ship Request Forms
• Be responsible for packing slips, required labels, verifying shipping fees, and available inventory for orders, and creating shipping documents for customers
• Arrange, book and track shipping of samples, donations, and tradeshow materials
• Perform EDI requirements: invoicing, POA, ASN, and label requirements
• Create process documents per customers and load into SharePoint/Logistics folder
• Ensure appropriate spreadsheets and NetSuite are kept up to date with customer information
• Use and maintain customer portals
• Address, tracking, pricing issues, disputes, RMAs, shipping discrepancies and order adjustments
• Track logistics costs and research possible new carriers when required
• Provide and process all RMA to customers
• Request secure destruction when required, request and log photos if required
• Be a team member of yearly physical inventory counts in Canada and US
• Work as support liaison with operations
• Track, measure, and report regularly on the status of customer orders
• Review customer deductions and create RMAs on NetSuite
• Review and approve all shipping charges
• Assist Accounting regarding costs, invoicing, and shipping discrepancies
• Ensure the organization’s procedures and policies for product distribution, traceability, and verifying customer order requirements are followed
• Work in accordance with DIVA International Inc.’s Quality Policy and B-Corp set of standards
• Attend monthly meeting with respective warehouse to discuss any issues or improvements

Preferred Qualifications

• Experience in leading a team
• Knowledge of NetSuite, EDI, and Freshdesk
• Experience and/or comfort working in the menstrual hygiene category
• Flexibility and great interpersonal skills enabling effective work in a diverse environment
• Experience working in remote work alongside a strong understanding of working in an office environment

Benefits

Remote work in Ontario, Canada