Loss Prevention Associate

Summary

Join Lendbuzz, a company committed to personalized and fair financial opportunities, as a team member managing and coordinating the collection of delinquent payments for auto loan accounts. You will perform delinquent account collections via calls, emails, or texts; service inbound customer calls; maintain detailed notes; process payments; prepare accounts for post-repossession; communicate with clients timely; review accounts referred for repossession and legal action; issue instructions; enforce compliance policies; and perform administrative functions. The role requires experience in collections, preferably in a call center and automotive setting, along with strong customer service, communication, and organizational skills. A high level of integrity and teamwork is essential. Lendbuzz values diversity, compassion, simplicity, honesty, and transparency.

Requirements

• One plus years' experience with collections in a call center environment
• Outstanding customer, communication and organizational skill
• High level of integrity
• Strong sense of teamwork yet able to work independently

Responsibilities

• Perform delinquent account collection calls, emails, or text messages assigned by management
• Service inbound customer calls pertaining to collections and redemptions
• Maintain clear and descriptive notes
• Set up and process one-time payments
• Prepare delinquent accounts for post repossession process
• Communicate with clients in a timely and orderly fashion by sending out notices
• Review accounts that have been referred for repossession and legal actions against debtors
• Issue written and oral instructions
• Enforce compliance with Collection Standard of Conduct policies
• Perform various administrative functions

Preferred Qualifications

• Auto collections experience is preferred
• Previous work in collections, preferably in the automotive industry