Manager of Loss Prevention and Safety

Summary

Join Princess Polly as the Regional Manager of Loss Prevention, leading the implementation of loss prevention strategies across the U.S. store fleet. This hands-on, field-based role involves 70% travel, requiring you to be based near major cities with convenient access to store regions. You will report to the Sr. Manager of Retail Operations and collaborate with various departments to protect assets, reduce shrink, and foster a security-minded culture. Responsibilities include leading crisis response, brand protection, shrink reduction initiatives, investigations, and training. The role demands strong analytical, communication, and cross-functional collaboration skills.

Requirements

• Bachelor’s degree in Criminal Justice, Business or related field preferred
• 3-5 years’ experience in multi-unit loss prevention management (fashion retail preferred)
• LPQ or LPC certification required; Wicklander-Zulawski (WZ) certification strongly preferred
• Strong working knowledge of exception based reporting and CCTV systems
• Comfortable conducting interviews and investigations in both in-person and virtual formats
• Tech-savvy: Proficient in Google Doc Editors (Sheets, Docs, Slides, etc.)
• Strong analytical skills with the ability to interpret trends and generate actionable insights
• Exceptional communication, presentation and cross-functional relationship-building skills
• Must be available for domestic travel up to 70% of the time

Responsibilities

• Lead crisis response readiness, including physical safety protocols, emergency response planning, and coordination with mall security and external partners
• Serve as brand protection lead, collaborating with Legal and Retail TX to assess and mitigate risks related to leaks of proprietary product or company informationLead the development and execution of loss prevention strategy across Princess Polly’s retail locations
• Partner with Retail Leadership to drive sustainable shrink reduction through training, audits, coaching and SOP adherenceIdentify and assess high shrink locations, build action plans, and track shrink performance improvement
• Conduct proactive and reactive internal investigations using CCTV footage, exception based reporting, associate reports and interviews (Wicklander-Zulawski methodology preferred)
• Support store level and multiunit teams with theft prevention education and crisis response
• Leverage tech forward tools (e.g. CCTV systems, data dashboards) to identify trends and drive informed decisions
• Build capability across store teams through training, regional meetings and consistent coaching on loss prevention strategies
• Coordinate with TX, Legal and Store Managers on disciplinary actions and case resolutions with discretion and professionalism
• Maintain and track all incident reports, investigations and audits with appropriate documentation
• Act as liaison with law enforcement and legal counsel as needed for internal and external theft resolution
• Monitor and ensure compliance to loss prevention policies, safety procedures, and store operations standards
• Be an ambassador for our Princess Polly values - especially Own It! and Be Excellent To Each Other

Preferred Qualifications

• Experience with crisis management, emergency planning, or safety protocol development strongly preferred
• Familiarity with brand protection, proprietary content handling, or IP risk mitigation a strong plus
• Bilingual (English/Spanish) highly preferred