M365 Change Management Consultant

Summary

Join Quisitive's Change Management team as an M365 Organizational Change Management Consultant! Drive solutions transforming customer businesses, focusing on collaboration and productivity. This project-based role involves designing and implementing how people interact with Microsoft technology and adapting processes around technology updates. You will assess client needs, create recommendations, and deliver change management solutions encompassing communications, training, and governance. The position requires strong communication, active listening, and relationship-building skills, along with experience in M365 implementation change management and change management methodologies. This role offers the opportunity to work remotely anywhere in the United States. Quisitive is a global Microsoft services and solutions partner with a culture of continual learning and innovation.

Requirements

• At least 4 years consulting experience in the areas of management consulting or customer success consulting, including
• Experience with M365/O365 implementation change management, including Teams, Word, Excel, PowerPoint, Outlook, OneDrive, and more
• Knowledge of ADKAR methodology; PROSCI certification strongly preferred
• Consulting change management experience required
• Experience and knowledge of change management principles, methodologies, and tools
• Exceptional communication skills, both written and verbal
• Excellent active listening skills
• Ability to clearly articulate messages to a variety of audiences
• Ability to establish and maintain strong relationships
• Ability to influence others and move toward a common vision or goal
• Flexible and adaptable; able to work in ambiguous situations
• Ability to strategically and tactically solution client needs
• Possess a resilient and tenacious view to problem-solving while balancing respect for those in need
• Ability to organize self and potentially small OCM teams on larger projects
• Problem solving and root cause identification skills
• Ability to work effectively at all levels in an organization
• Ability to design/facilitate workshops and training sessions
• Ability to design and implement User Adoption Plans
• Must be a team player and able to work collaboratively with and through others
• Acute business acumen and understanding of organizational issues and challenges
• Familiarity with project management approaches, tools, and phases of the project lifecycle
• Experience with large-scale organizational change efforts

Responsibilities

• Assess a client’s current state and understand the baseline of change needs
• Complete change management assessments, identify key stakeholders, and work closely with sponsors in defining project/initiative goals and success criteria
• Partner with clients, project managers and technologist in creating recommendations/solutions for change and implementing agreed upon solutions based on Microsoft and Quisitive best practices
• Design and deliver change management solutions based on potential need for communications, employee development, training, and governance
• Apply a structured methodology and lead change management activities within the defined scope of the project SOW
• Design and facilitate Change Management Workshops created to help organizations understand how Microsoft tools can be successfully configured/rolled out so that business meets/exceeds defined goals
• Provide insight into new opportunities with the client based on knowledge learned during the engagement
• Support change management at the organizational level
• Partner with internal project manager and technicians in developing solid solutions to achieve success
• Lead Organizational Change Management (OCM) aspects of a project to include
• Mapping milestones and tasks for project completion
• Advising project change and reasoning, if needed
• Leading Organizational Change Management workstream for self and sometimes OCM project team (larger projects)
• Work with internal management to ensure project health regarding OCM efforts
• Communicate openly and honestly
• Listen and engage others with respect
• Build healthy relationships
• Work with people with a vast range of interests, capabilities, and personality
• Hold oneself accountable for own actions
• Lead self or small OCM project teams to achieve desired success
• Work well as an individual, as well as be a productive team member
• Work with integrity as all times

Preferred Qualifications

• Previous change management experience with Microsoft CoPilot
• PROSCI certified