Maintenance Coordinator

Summary

Join a dynamic property management company as a Remote Maintenance Coordinator! Manage maintenance requests, coordinate repairs with vendors, and ensure timely service for rental properties. This role demands strong problem-solving, communication, and attention to detail. You will handle work order management, vendor coordination, tenant and owner communication, budget and invoice management, and emergency repairs. Familiarity with property management software is a plus, and training will be provided. The position is a full-time, permanent, remote role with a schedule of Monday to Friday, 9:00 PM to 6:00 AM Philippine time.

Requirements

• Strong English communication skills (verbal & written), with the ability to handle tenant concerns and complaints effectively
• Proven problem-solving skills, especially in high-pressure situations involving tenant grievances
• Ability to follow detailed processes and instructions, with strong organizational skills
• Ability to work independently and multitask
• Strong, stable internet connection and a quiet work environment suitable for handling calls
• Collaborative yet self-sufficient, capable of working in a fast-paced, small-team environment

Responsibilities

• Receive and prioritize maintenance requests
• Assign work orders to vendors and track progress
• Communicate status updates to tenants and property owners
• Schedule and follow up with contractors on repairs
• Obtain quotes and ensure cost-effective solutions
• Maintain vendor records and compliance
• Answer and manage incoming maintenance-related phone calls
• Respond to maintenance inquiries and provide updates
• Explain maintenance policies and coordinate access for repairs
• Gather and analyze data, including tenant-reported maintenance issues
• Collect relevant photos and details to diagnose maintenance problems and coordinate necessary repairs
• Review vendor invoices and approve payments
• Monitor maintenance expenses and identify cost-saving opportunities
• Use property management software (AppFolio, Buildium, Yardi, etc.)
• Maintain digital records of work orders and completed repairs
• Coordinate urgent repairs by dispatching appropriate vendors
• Ensure timely responses for critical maintenance issues

Preferred Qualifications

Familiarity with property management software is advantageous (training will be provided)

Benefits

• Remote / Work from home
• Schedule: Monday to Friday, 9:00 PM to 6:00 AM Philippine time