Maintenance Coordinator

Summary

Join Pavago's client team as a Maintenance Coordinator, working remotely in the EST time zone. You will handle high-volume communication, coordinate maintenance repairs with vendors, and provide excellent customer service to tenants. The ideal candidate is detail-oriented, possesses strong communication skills, and is proficient in various software tools. This role involves managing tenant inquiries via phone, text, and email, coordinating with vendors, and ensuring timely repairs. You will also assist with administrative leasing tasks and basic legal work. A successful candidate will demonstrate effective communication, professional composure, and problem-solving skills.

Requirements

• 2+ years of experience in property management, customer service, or administrative support
• Strong written and verbal communication skills
• Proficient with Slack, Google Suite, Notion, Property Meld, Lead Simple, Lethub, Ring Central, and Adobe

Responsibilities

• Promptly answer maintenance calls, providing excellent customer service even in high-stress situations
• Respond to texts and emails from tenants regarding leasing, maintenance, and general inquiries
• Coordinate with maintenance vendors to schedule and follow up on repairs
• Address premier clients' needs and inquiries promptly and professionally
• Handle premier clients' inquiries, concerns, and requests with efficiency and professionalism
• Deliver outstanding customer service to all clients, ensuring inquiries are handled promptly
• Handle incoming calls with efficiency and friendliness, providing information and assistance as required
• Provide support with basic legal work, such as preparing legal documents and gathering information for legal proceedings
• Liaise with legal professionals as needed to support

Preferred Qualifications

• Thrive in high-volume communication environments and can manage multiple inquiries efficiently
• Handle difficult tenant interactions with patience and professionalism
• Highly organized and detail-oriented, ensuring tasks are completed accurately
• Enjoy working with various software tools and are quick to adapt to new systems
• Problem-solve and coordinate effectively to ensure timely maintenance and leasing support