Maintenance Coordinator

Summary

Join Pacaso, a leading second-home co-ownership company, as a Maintenance Coordinator. You will create a welcoming environment for homeowners by ensuring homes are well-maintained, working closely with Maintenance Managers and vendors. Responsibilities include managing work orders, coordinating recurring services, and establishing service standards. You will also support the Regional Operations Manager in vendor management, budget tracking, and process improvement. This is a three-month contract position requiring 3-5 years of experience in residential property management, strong organizational skills, and excellent communication abilities. Pacaso offers a competitive salary, flexible PTO, excellent benefits, and a supportive work environment.

Requirements

• 3-5 years of experience coordinating and dispatching work orders in residential property management or similar
• Experience with basic property management accounting principles
• Highly organized with an eye for excellent record keeping; strong attention to detail and proven track record of prioritizing tasks in order to meet tight deadlines
• Flexible and able to thrive in environments with high levels of ambiguity and shifting priorities
• Strong communication skills, including the ability to convey critical information to stakeholders quickly and effectively, recommend solutions, and suggest opportunities for improvement
• Ability to build lasting relationships with industry partners
• Ability to work independently and manage multiple tasks, simultaneously
• Possess a leader’s mindset and broad skillset; you see a problem, take charge of the situation, and are not afraid to bring people and resources together to get the job done
• Team player and have a can-do, will-do attitude; you’re willing to help whenever needed, including being available to provide support on weekends, evenings, and holidays
• Professional demeanor and strong ability to establish positive relationships with others; you will be working closely with Maintenance Managers and Home Managers to diagnose problems and address solutions in a collaborative manner
• Tech-savvy and / or motivated to adopt new and emerging technologies; you can manage work orders and update tasks on online platforms, and maintain a high level of responsiveness

Responsibilities

• Create a welcoming environment for our owners by ensuring homes are in excellent condition; support Maintenance Managers in successful execution of preventative maintenance, reactive repairs, and capital projects
• Work with Onboarding and Home Management to establish and manage recurring services for your portfolio, including landscaping, pest control, pool services, etc
• Establish standards of excellence for each recurring service's scope of work and ensure standards are met by vendors
• Support Regional Operations Manager of Maintenance (ROMM) in sourcing and managing third party vendors, reviewing estimates, and ensuring vendors execute projects on-budget, on-time, and on-brand
• Support triage and dispatch of work orders to facilitate timely resolution of maintenance issues; work closely with Maintenance Managers to provide central support as needed
• Track work order status, progress, and completion; support ROMM in managing SLAs and driving performance metrics
• Maintain professional, clear communication with all stakeholders, both internal and external; lead with solutions and drive forward momentum
• Support ROMM in managing and approving invoices; provide detailed reports to Accounts Payable for billback purposes and support profitability goals
• Support ROMM in developing SOPs and best practices to optimize workflows and improve service quality
• Organize and document project information in a timely, clear manner
• Work closely with Maintenance Managers and Home Managers to do what it takes to deliver an incredible owner experience

Preferred Qualifications

• Vendor management experience
• Salesforce experience

Benefits

• Competitive salary and stock options
• Unlimited, flexible PTO for exempt employees
• Excellent medical, dental and vision insurance
• Sponsored memberships to One Medical, Ginger and Carrot
• 401(k) to help you save for the future
• Paid maternity and paternity leave
• Generous home office stipend and monthly cell phone reimbursement
• Quarterly remote team building events and L&D opportunities