Managed Payroll Account Manager

Summary

Join Smartly, a Datacom company, and become an experienced payroll professional in a high-volume, fast-paced environment. You will manage payrolls for a portfolio of clients, ensuring timely and accurate completion to meet quality standards and exceed customer expectations. This role demands a customer-centric approach, strong communication skills, and the ability to build positive client relationships. The position requires proven experience in account management, customer service, or sales, along with a working knowledge of NZ payroll legislation. Smartly offers an attractive salary, additional benefits (including free health insurance), flexible working arrangements, and a positive company culture.

Requirements

• Have the customer at the heart of everything you do
• Be self-motivated and proactive
• Be well organised and detail driven to ensure accuracy in capturing the correct information
• Working knowledge of NZ payroll and legislation
• Proven experience in account management, customer service and/or sales
• Highly developed numeric, analytical and problem-solving skills
• High level of accuracy and proven communications skills
• Ability to create and maintain positive relationships with clients
• Effective work organisation and prioritisation skills with an ability to manage a wide variety of tasks

Responsibilities

• Manage payrolls for a portfolio of clients on Smartly’s Managed Payroll Service
• Ensure preparation/completion of customer payrolls to appropriate quality standards within time and to company requirements
• Ensure high standards are being met and maintained throughout each part of the process and ensure customer expectations are exceeded
• Uphold the highest levels of customer service, retaining and growing customer accounts where possible

Benefits

• An attractive salary and additional benefits (e.g. free health insurance)
• Flexible working – opportunity to work from home