Managed Services Engineering Specialist

Summary

Join Vyve Broadband as a Managed Services Engineering Specialist in a full-time remote position! Accelerate Commercial Support product development and growth by acting as a liaison between technical sales and implementation teams. Provide training and support to end-users, ensuring they maximize the benefits of Vyve Broadband services. You will be a technical point of contact for clients and internal teams, incorporating design, education, service, and support. This role reports to the Managed Services Supervisor and requires a high school degree or equivalent, with a college degree strongly preferred. Experience in data networking and various hosted applications is essential. The position offers the flexibility of remote work.

Requirements

• High School degree or equivalent
• 2-5 years’ experience in data networking, along with baseline experience with various hosted applications including but not limited to: Meraki, Ruckus, datto, Microsoft Windows, Microsoft Azure, or Microsoft 365
• Ability to fulfill the job duties, skills and responsibilities listed above

Responsibilities

• Basic onboarding/provisioning of Cloud Managed Solutions
• Initial ticket & support response
• Basic network design
• Basic cloud equipment staging/configuration
• Basic cloud solution onboarding
• Notating and completing of onboarding/support tickets
• Maintain customer knowledgebase data
• Procurement assistance
• Other duties as assigned

Preferred Qualifications

• College degree
• CompTIA Network+, Microsoft MS-900, and Cisco Meraki ECMS 1/2 certifications
• Data networking – LAN technologies
• M365 suite management
• PC hardware/software support
• Windows OS support
• Basic IT tech support
• OSI reference model awareness
• Basic cloud services support
• Basic web & application knowledge
• Introductory customer LAN troubleshooting

Benefits

Full-time remote position